Omar

Reviews

Superhost

148 total reviews

97% Excellent

148 reviews

4.96

2020–2026

Cleanliness 4.9

Accuracy 5.0

Communication 5.0

Location 5.0

Check-in 5.0

Value 4.9

148 reviews

4BR Penthouse in Playa del Carmen

Alex

Excellent, 2 weeks ago

Had an 8 day stay with 10 close friends in the Penthouses. Everything beat our expectations. Literally on the beach, on the main avenues with incredible restaurants and an OXXO just downstairs. The private pools gave us an intimate space to catch up and the infinity pool facing the Ocean was perfect and visited by really colourful local birds. Omar was fantastic and really responsive. He got us extra fresh towels for the room and cleaning service (thanks Gabriella!). Also shout out to Misael working the desk for always getting us parking and connecting us with local tours. Great, chill location - easy trips to Cenotes, Tulum, Excaret, Cancun, Isle de Mujeres and Cozumel. A lot of friendly locals and 0 drama.

4BR Penthouse in Playa del Carmen

Miriam

Repeat guest

Excellent, 1 month ago

We had such a magical time that we returned! Best location. Our favorite property for a big group. So comfortable, a delightful condo with rooftop pools. & Full kitchens make it easy to save money!

We had an incredible stay at this Airbnb in Playa del Carmen! Everything exceeded our expectations. The private pools were amazing, the community infinity pool was beautiful, and the location was perfect; just steps from the beach and within walking distance of the main street, restaurants, bars, and plenty of activities. The condos were clean, comfortable, and honestly looked even better in person than in the photos. Omar was a fantastic host, always responsive and helpful, and provided great recommendations for restaurants and things to do during our stay. Overall, we had one of the best trips ever and would highly recommend this property to anyone visiting Playa del Carmen. We would definitely stay here again!

One of the air conditioning units broke and within a few hours a brand new one was installed whenever I reached out to Omar he responded timely and was always helpful and resolved the issue (which there weren'tany). For example due to the snow in the Northeast this past weekend, most flights were cancelled. We were delayed indefinitely and Omar held the room an extra night which I didn't end up needing gave me a very late check out even have to reach out to the owner of the unit to get permission. He did this without charging us. I would definitely stay here again and recommend this stay

Our group of family and close friends had an absolutely amazing time at Omar’s place. It was the perfect location on 38 street. So many restaurants and shops. Everything we did was in walking distance. It was the perfect basecamp for fun adventures or lounging at the rooftop pool. The place was pristine, the entry into the building really nice and easy, and there was even plenty of drinking water and chocolates there waiting for us. Couldn’t recommend the place highly enough. We can’t wait to come back!

Location was great, but condition of two penthouses was in poor condition. Not all, but really could tell that maintenance was not a top priority. Could not do check-in because A/C was being repaired. Microwave did not work in one of the units and one of the private pool decks had yellow warning tape around it. Towards the end of trip, there was a huge water leak coming from top of ceiling in bathroom. Turns out it was A/C related, which was supposedly fixed the day of check-in. Alot of potential, just needs to be maintained properly.

Host Response

Thank you for your feedback Gilbert. We’re glad you enjoyed your experience despite the issues mentioned. Just to clarify, we provided access to one of the penthouses at the regular check-in time while our team worked to resolve the A/C issue in the second unit. We understand how this may have impacted your stay, and we sincerely apologize. Regarding the water leak in the bathroom, we responded immediately and fixed it as soon as it was reported. Additionally, the condominium administration began maintenance on one of the four pools without notifying us, and we regret the inconvenience this caused. Since then, the A/C issues have been resolved, the microwave replaced, and the pool deck reopened after safety checks. We have also strengthened our maintenance routines to prevent similar problems in the future. We truly appreciate your understanding and would love to host you again. As a gesture of goodwill, we would be happy to offer you a special discount on your next stay. Please feel free to reach out to us directly. We want to make it right.

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