Laura Isabel

Reviews

95 total reviews

91% Excellent

95 reviews

4.87

2023–2026

Cleanliness 5.0

Accuracy 5.0

Communication 5.0

Location 4.8

Check-in 4.9

Value 5.0

95 reviews

5BR Luxury Villa in Tulum

Kehinde

Excellent, 1 month ago

Perfect

Horizon Villa is a beautiful property with great potential, but our experience was disappointing. The upstairs pool was out of service due to a leak that the caretaker said had existed for some time, yet this wasn’t disclosed before arrival. A storm caused a power outage, which I understand was beyond the host’s control, but the lack of communication afterward was unacceptable. We had to reach out first and received little follow-up throughout our stay. Other issues included a broken downstairs toilet seat, running out of towels with no laundry access, and a promised cleaning and towel delivery that never happened. We were also repeatedly disturbed by loud music from the neighboring rental, including karaoke at 4:30 a.m. The villa is beautiful, but poor communication, deferred maintenance, and unfulfilled commitments overshadowed what should have been a great stay. I would not stay here again.

Our stay at this villa was honestly more than a 5-star experience! The villa was beautiful, incredibly spacious, and looked exactly like the photos. We felt safe throughout our entire trip because it’s located in a gated community, which gave us great peace of mind. It truly felt like a home away from home. The only thing to keep in mind is that the host has strict policies regarding outside services, such as private chefs or decorations. If you’re planning anything special, be sure to book those services through the host to avoid any issues. Other than that, everything was absolutely perfect. We would definitely stay here again and highly recommend this villa to anyone looking for a comfortable, secure, and relaxing stay!

This place was amazing! My group had a great time, the place exceeded our expectations compared to the pictures. Bathrooms were so pretty and rooms were spacious. Host was helpful in recommending an amazing taxi service, who were so nice and punctual, and made our group feel comfortable in the area + created memories with us that we’ll always remember. Only cons were the bottom floor room outlets had no power and the surround speakers volume were not working properly, but we made it work. Overall our stay was great and we will definitely return!

I booked Horizon Villa for my birthday trip to Tulum and it truly exceeded every expectation. From the moment we arrived, the location was absolutely stunning, perfectly situated to take in everything Tulum has to offer. The villa itself was beautiful, well-appointed, and had everything our group needed to feel right at home. It was the perfect backdrop for celebrating a milestone birthday. What really stood out was the host. They were incredibly responsive, attentive, and genuinely friendly throughout our entire stay. Any question or request was handled, which made the whole experience feel seamless and stress-free. This was one of the most memorable trips I have ever taken, and the accommodations played a huge part in that. I would absolutely book again if I ever find myself back in Tulum. Highly recommend to anyone looking for a beautiful, well-hosted stay!

Our stay was amazing from start to finish. A huge thank you to Diego and Laura Isabel — they were incredibly kind, responsive, and helpful throughout the entire trip. They made everything easy and were always available whenever we needed anything. The house itself was perfect: very spacious, extremely clean, and beautifully maintained. The sound system was a great bonus and really added to the experience. The pool was absolutely amazing — one of our favorite parts of the stay. The location was also ideal: close to everything while still feeling private and peaceful. Most importantly, we always felt very safe and comfortable. Would definitely stay here again and highly recommend it to anyone visiting the area

Overall, the property is quite nice and suitable for a short stay of one or two days, but I wouldn’t recommend it for a longer visit. Some of the towels we received had stains and did not feel clean. On a positive note, the water pressure in the shower was excellent — it was a really great shower experience. The hosts’ response time was quite disappointing. We tried to request a cleaner and did not receive a reply for almost a full day. There were also some insects and spiders in the house, although I assume that’s due to Tulum being a jungle environment. Overall, in my personal opinion, there are better properties available in Tulum, but we didn’t have a completely bad experience.

Host Response

This guest destroyed the house. Aircover was requested and approved by Airbnb. He also tried to place many more guests than showed on the reservation. What a nightmare. Read the rest of the reviews :)

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