Jennifer

Reviews

34 total reviews

82% Excellent

34 reviews

4.74

2016–2025

Cleanliness 4.7

Accuracy 4.7

Communication 4.7

Location 4.7

Check-in 4.8

Value 4.6

34 reviews

5BR Villa in Esterillos Oeste

Narely

OK, 8 months ago

Jennifer and her staff are great hosts, very responsive and helpful. I would give working with them a 4.5. My friend set up prior birthday decorations and a cake for me and they completely took care of that and did a wonderful job. I was surprised and pleased. We also set up massages through them and had a great time. The house itself as a group we agreed to rate a 3. We had unexpected water issues that resulted in the host accommodating us to the beach house and castle which we greatly appreciated. The Castle was absolutely fantastic and we all LOVED it. We got great pictures and 10/10 experience. Although we had issues with our house, it did feel very homey and we enjoyed the pool, the views, the connivence to a market down the hill and a few restaurants near by. We were able to easily move around to the other properties and staff were always available to help us out.

Host Response

Glad you had a wonderful time and sorry for the unexpected water issue and was glad to relocate you to the beach house for the night and we could repair the plumbing issue promptly! Come back again! Pura Vida

Excellent: The house, rooms, hot water, equipment, view and parking. Good: Location, internet, and pool. Regular: Screens and host communication. Bad: Certain leaks, the light went out on occasion. Terrible: The water left from day 2 at night and didn't come back. We left on the 4th. Summary: The place is very good, but without water since day 2, the experience in general qualifies as negative in the absence of one of the most basic services and from which we did not get a solution.

Host Response

To clarify a few misconceptions for my future guests. You notified us at noon of no water on the last day which happens to be New Years Day, one of the busiest Holidays of Costa Rica (as you know that being from Costa Rica), which you were also made aware the entire city was out of water. This was beyond our control, and at no point did you ask to leave and get a refund of your money, which we would have been glad to do. We do have a water reservoir tank, but due to the high number persons at the house and excessive water use that was depleted. So you chose to stay the night without water and then after check out ask for refund, which was given. We own multiple rentals in Costa Rica, and have all raving 5 star reviews and excellent staff and local property manager. This was a major Holiday, and again, unfortunate, but something beyond our control as the entire city was without water, this is a rare event, but as a Costa Rican I could see you being a little more understanding as you know this can happen especially on Major Holiday. I am glad you did receive your refund.

We had a wonderful month at Hilltop House. We enjoyed all of the wildlife. There are beautiful scarlet macaw that roost in the neighborhood and watching them fly by every morning and evening was a highlight. Iguana antics are sure to amuse the kids. Watching the wacky Toucan fight with his reflection was hilarious, but best by far were the daily visits from the sweetest neighborhood dog you will ever meet. Everyone was always excited to see Chloe. We all laughed so hard when she started chasing cows down the street. Our favorite part about the house was the pool and we spent 80% of our waking hours swimming or working poolside. We did have a few mechanical things fail while we were there. We didn't have internet for the first few days, and the power occasionally went out in the neighborhood, but these things are par for the course in Costa Rica. The dirt road to the house is very rough/steep. It is manageable with a 2-wheel drive, but not ideal. Very safe neighborhood!

Host Response

Thank you for booking with us! Please check out our other properties close by as well for the future, love to have you back:)

You can’t beat the views, sunrises, animals from the top deck. Monkeys, toucans, macaws, etc. We saw turtles on the beach, sloths, etc. The pool was awesome, super refreshing multiple times a day. We didn’t have a car for much of our time there (2 months) and didn’t mind walking all over, even to the bus stop on the highway multiple times to go to Jaco or Quepos, etc. You can get Ubers there as well that come from Jaco. Don’t be afraid to try the homemade tamales from the lady who has a hole in the wall shop behind the super sol. They are awesome! Pura vida! Thanks again!!

Host Response

Thank you again Luke for booking with us! So glad you got to experience the abundance of wildlife around the Hilltop House! We love it there! Come back soon!

Great house and location. Great place for multiple groups with 2 kitchens. The pool is great, one of the few pools in my stays in Costa Rica where it's deep at one end. The 3rd floor observation deck is great for bird watch and relaxing. There's a Toucan that comes by almost nightly. Lots of other wildlife to see as well. Short walk to the beach and restaurants.

Host Response

Thank you Piti! I’m so glad you enjoyed your stay! Please visit again in the future!

We absolutely fell in love with Esterillos Oeste! The house was perfect for our month long stay with our children (4 and 5yo). It was the perfect home base to take long weekend trips or stay close and enjoy the easy walk to the beach. We had friends and family visit and never felt short on space. We booked additional services at the house including Chef Laura for private meals, Yoleny’s fabulous house cleaning service and Florys came to do massages from rooftop deck. We saw beautiful wildlife from the top deck and were able to comfortably work from the home using the consistent WiFi. There were a few issues with water and electricity, and the gate but our house manager took care of everything promptly and made our stay so enjoyable. If you stay here in turtle hatching season, be sure to find Jorge at Alhoa Surf to learn more about his baby sea turtle release program. We would absolutely recommend a stay at Hilltop House in Esterillos!

Host Response

Thank you Bethany for your kind review. I am happy you had a wonderful stay with your family! Please come back and see us in one of our properties! Pura Vida!

The pictures do not do this house justice, it is even more beautiful in real life. Every outside area is incredible and there is plenty of space for a number of people without getting in each others way. The views are incredible and it's a close (albeit steep) walk to the beach. The decor is stunning, think Swiss Family Robinson meets Architectural Digest. We particularly loved the pool (it has a ledge all around that is at a perfect height for sitting and sipping cocktails) and the outside shower beside it, perfect for rinsing off after the beach or a dip. The views from the third floor are indescribable. Ana and her daughter Yocseliny were outstanding hosts and the communication was fabulous. They made sure we had everything we might need - a bag of coffee and creamer for our first morning, paper towels and plenty of toilet paper, lots and lots of towels, comfy beds with lots of pillows. There was even shampoo, conditioner and soap in the bathrooms. The local supermarket is well stocked and can supply you with any basics and essentials - food, beer, sunscreen, etc. I cannot recommend this house enough!

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