Onelly

Reviews

50 total reviews

94% Excellent

50 reviews

4.88

2022–2025

Cleanliness 4.7

Accuracy 4.8

Communication 4.9

Location 4.7

Check-in 4.7

Value 4.8

50 reviews

3BR Home in Cabo San Lucas

Elizabeth

Good, 9 months ago

The listing is as described. Unfortunately the construction is right in front of the master bedroom and it begins at 7:30 and lasts all day. And it is a reality of Los Cabos that there is a lot of construction everywhere. If you are sensitive to noise it’s something to consider. Be prepared to purchase items such as dish soap, paper towels, trash bags, laundry detergent, toilet paper, shampoo and conditioner. The shower pressure is good, the air conditioning worked well. Overall it was perfectly functional for a family stay.

Host Response

Thank you for taking the time to share your comments. We always appreciate feedback and strive to maintain transparency with all our guests. Our listing accurately reflects everything we provide. If there is ever a shortage of household supplies please contact the host. During the post-checkout inspection, I found clear evidence of damage to an owners’ locked closets, as well as stains and marks that were not present before the stay. These findings were documented and reported through the proper Airbnb channels. We only request compensation when there is verified damage, and this is something we take very seriously in order to protect both our guests and the property.

This listing is not what you would expect. I have a family with 2 small children; the heavy construction surrounding her unit directly adjacent which was never disclosed was a major eye sore, and photos of the pool and outside of the balcony were old photos with new structures not pictured in the listing. The construction is EVERYWHERE; with dust/dirt all over the air making breathing outside or on the patio impossible. The host refused to help us when we needed to cut our time short due to the poor facilities, and was not in any way understanding. The unit was not well stocked with necessities. No soaps, no detergents for laundry, cheap and old kitchen dishes and cutlery. The towels and sheets smelled like a nursing home, and towels that were left in the washer too long. You can tell the sheets and towels were all just cheap and heavily used, low thread count and not in any way comfortable. The mattresses were incredibly uncomfortable to top it off.

Host Response

How sad it is to meet a guest like Marcelino who I personally welcome and later sent lovely messages about the listing and then take out his claws renting the property to demand extra amenities, cause damage and take advantage with unjustified complains. His review is too far away from my other reviews. His AIRBNB account without any trips in the past, in addition to contacting me through outside AIRBNB application with threatening and aggressive texts during his stay, generates a lot of suspicion and he is definitely a client that I do not recommend. Stay away from Marcelino!!!

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