Jorge

Reviews

417 total reviews

85% Excellent

417 reviews

4.76

2016–2026

Cleanliness 4.7

Accuracy 4.8

Communication 4.9

Location 4.9

Check-in 4.9

Value 4.8

417 reviews

5BR Villa in Cancún

Ana Maria

OK, 3 weeks ago

Jimena's (Staff) attention was impeccable during our stay. She always communicated very well and was willing to help us. The house has an excellent location, the area seemed safe to us, and the house is beautiful, spacious, and has a lot of potential. However, we consider it important to mention that it needs deep cleaning and maintenance improvements. There was a very strong smell of moisture in the A/C equipment, and we found mold in some bathrooms and on the walls of the lower floor. Several of us in our family are sensitive to mites and humidity, so this caused us a lot of congestion and discomfort during the 3 nights. Overall, the staff's attention was excellent, but the house needs major cleaning and maintenance so that the experience lives up to its location and features.

The space has pros and cons but I will say that the good outweighs the bad. pros: It is very spacious, safe location with security, has cool amenities, and best of all you can walk to a beach across the street. cons: very dated and needs some repairs, you pay high tourist price but don't get the equal experience for the price, the young security guard is very rude but he wasn't there most days of my stay, and the pools are too small for the number of units on site. I think if they update the space or lower the price just a little it will be a much better deal but this seems to be the trend with the spaces available in the area.

We ended up checking out early due to several maintenance & cleanliness concerns. The host was responsive & did address issues, but unfortunately they weren’t able to fully resolve them during our stay. There was black mold in the downstairs bathroom, AC unit, and closet which they attempted to clean with clorox. Poor bathroom ventilation led to excessive humidity in the shower & laundry area. We also experienced a clogged kitchen sink and inconsistent hot water in both the kitchen and upstairs bathroom. In terms of overall condition, the home appears quite worn. The downstairs couch was heavily stained, and the shower heads showed rust and buildup. Basic amenities were also lacking at arrival—we were initially provided only one towel per person for a week-long stay, with no kitchen or hand towels, dish soap, or paper towels. These items were requested and delivered the next day, which we appreciated. Overall, the property would benefit from significant maintenance & improved attention

Absolutely amazing, the beach is actually a 3 min walk from the airbnb. only thing is that all the hotels surrounding that beach are all inclusive so you can't buy alcohol. Although the hotel Wyndham Grand Cancun All Inclusive Resort & Villas was absolutely friendly and let us buy stuff at the bar (also close walk). The restaurants near the Airbnb are delicious - Nicoletta, Ilios. Great time with our friends and family. However the water of the pool was freezing so only 3 of us enjoyed it.

5BR Villa in Cancún

Ana Laura

Repeat guest

Excellent, 10 months ago

The villa is perfect and very comfortable, my family was delighted. It also has everything you need to have a very safe stay and enjoy every moment near the beach.

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