Leticia
Reviews
166 total reviews
81% Excellent
166 reviews
4.73
2015–2026
Cleanliness 4.8
Accuracy 4.8
Communication 4.8
Location 5.0
Check-in 4.8
Value 4.8
166 reviews
Ruben
Excellent, 2 weeks ago
The place is amazing, comfortable and very accessible. We loved it. We felt at home
Ileana
Excellent, 1 month ago
Great space, accommodated party of 9 very comfortable. You have the option to pay a day pass at the hotel. Leticia, was very responsive, attentive and great host.
Carolina
Good, 6 months ago
The apartment is as it appears in the photos. The view is spectacular, the terrace is beautiful. The location is very good, on the beach and in front of the shopping. The beach is very nice. The bad: a burner did not work, the oven is very small, the air conditioning cannot regulate the temperature and it is very cold but they did not want us to turn it off. The complex is quite neglected, broken beach chairs, the pool is small. A very bad thing is that they let jet skis pass between people who are swimming in the sea. Lifeguards violently pull guests out of the swimming area (right in front of the complex) so that motorcycles can pass. Very dangerous as they pass between children. The lifeguards beat the guests!! Communication with the host was not very good: There were 6 of us and there were 5 forks. I asked them to bring more and it took them two days to bring them, after writing to them several times already angry. It took days to respond to queries.
Host Response
Good evening Carolina First of all, I apologize for not bringing you the fork you needed right away. Regarding the air conditioning, I’d like to remind you that we agreed that you would turn it off, and as I explained to you at the time, the air conditioning is a central system and it cannot be set to warm temperatures. On the other hand, this is the first time we’ve received complaints about the kitchen and the size of the oven. In any case, I will take your feedback into account. Regarding your comments about the common areas that we share with the hotel and about the beach motorcycles, I appreciate your feedback, and rest assured that I will pass it on to the General Manager so that he can take it into account and address the issue. Thank you
Andrew
OK, 8 months ago
Good location and views. However, the unit needs a deep cleaning, dirty. Host could be better responding, read one of my messages, but never replied. Also should let guests know in advance that small washcloths aren't provided.
Luis Antonio
Excellent, 1 year ago
Great place. My family was delighted
Jonathon
Excellent, 1 year ago
Had a great time. And in a perfect location.
Belen
Good, 1 year ago
Loved our stay here. Everything was clean and as described. The soaking tub outside was a plus. The views were amazing! The only hiccup we had was that each restroom had two (not complete) rolls of toilet paper. For ten girls, for 4 days, that is not enough. I messaged to have some more delivered and it took a little more than 4 hours to get a response. Eventually we got more delivered. Also lot of the electrical outlets in the rooms didn’t work so that was an annoyance but nothing major. Overall we had a great time here and would return.
Kimberly
Excellent, 1 year ago
Great location, the view was amazing! Right in front of La Isla which has some food, stores, and easy to get anywhere. The hot tub was great, beach was clean. Overall great.
Sammy
Excellent, 1 year ago
This place was across La Isla shopping. The beach was beautiful the air bnb was clean. Every time I needed something she was fast at getting back to me. Wish there was a laundry mat near by to wash. I would definitely rent this place out again!
Pepe
Excellent, 1 year ago
Thank you for your kindness!
Caleb
Excellent, 1 year ago
Condo is beautiful, clean, and spacious. The view is spectacular and the hot tub makes it that much better. Highly recommend this spot!
Janna
Excellent, 1 year ago
We had a wonderful stay at this Condo! Plenty of space, the hot tub on the balcony was great, view was amazing!
Sconesha
Excellent, 1 year ago
Omg amazing place to stay thank you so much for allowing me to spend my birthday here the view was everything the balcony pool was bigger than the picture makes it seem 5 stars around the board I have no complaints I loved everything about her place the rooms was spacious 3 bathrooms make it easier to get ready between the 5 women that was there I never thank her but thank you so much I will definitely revisit if they would have me BEST BIRTHDAY/ VACATION EVER
Adam
Excellent, 1 year ago
We had a great stay in Leticias apartment. The communications was excellent from the start, and this is important and very much appreciated. The apartment is in a great location, and the beach access is fantastic. The beach is wide and deep so it doesn’t feel overcrowded! Very picturesque. Sea was warm but be mindful- the currents are strong. We did not use the swimming pools. The living space worked for us. It was very spacious, but in fairness we were a family of 5. The apartment can sleep 14 tho. It’s basic and slightly tired (in need of a paint) but this was no big deal for us. Beds comfortable/ clean and plenty of towels. Hot water was good. By far the best feature was the balcony. The balcony was spacious and hot tub was a really great feature to have. If you like chilling / relaxing / socialising in a big bath - it’s terrific. We played are own music ( not loud, no problem). This was a lovely first stop for us, thank you.
Kenneth
Excellent, 1 year ago
A beautiful condo with three rooms and three bathrooms. Ocean view terrace with private hot tub and lots of space. Loved watching the sunrise here! Perfect for our two kids, elderly parents, and brother in law. Had a few issues (out of their control) but the situation was handled to our satisfaction. We liked the taco spot (closest to the condo) right across the street in the mall right by the entrance. Farmacia (just to the right of the mall, right by the street) is the closest spot to buy your large containers of water, drinks, and other items. We also walked to the grocery store about .6miles south for food items in the same mall with the Brazilian steakhouse (that we also enjoyed). Helpful hosts were always responsive.
Host Response
Kenny, thank you for your detailed review. It was a pleasure to host you and your family and would love hosting you again.
Ellie
OK, 1 year ago
Amazing location. We went to the mall across the street a few times. My kids had a blast playing in the water rides. We bought the all inclusive pass for one day to try the food and it was ok. The place had everything we needed to cook there. The place was beautiful and balcony was large. We found out that the hotel does not offer rooms with terraces. They only make them available to “club members” which is like a timeshare. Only negatives were that one of the bathrooms is very slow to drain and we saw cockroaches in the room. We asked a couple questions prior to arriving that we never got an answer on.
Miguel
Excellent, 1 year ago
We had an incredible stay at this beautiful 3-bedroom condo in Cancun! The space was spacious, modern, and spotless, with all the amenities we needed for a comfortable and enjoyable vacation. Each bedroom was cozy, with comfortable beds and ample storage, making it perfect for our family. The location was ideal—just steps away from the beach, restaurants, and shops, yet still quiet enough for relaxing evenings. We especially loved the balcony with its stunning ocean view, where we could enjoy our morning coffee or watch the sunset. The host was attentive and responsive, offering great tips for local activities and dining spots. We would highly recommend this condo to anyone looking for a relaxing and memorable stay in Cancun. We’re already planning our next visit!
Jessica
Excellent, 1 year ago
The location is fantastic! We loved being close to the mall across the street, with plenty of dining options and convenient transportation. Our group of 13 fit comfortably in the space. However, sharing a single key was a challenge, as not everyone was at the home simultaneously. Additionally, it’s worth noting that you can’t purchase food, drinks, or snacks from the hotel without an all-inclusive pass—it's an all-or-nothing policy. Overall, we had a great experience and would absolutely stay again.
Mi
Excellent, 1 year ago
Had my Bach party here and had an amazing time! We were close to a bus stop that allowed us to easily travel up and down the hotel zone. The rooftop jacuzzi amenity was a big win since we could relax and unwind in it late at night. The view was beautiful and being right at the beach only made the experience better. Would recommend this place!
Host Response
Muchas gracias Mi, nos alegra saber que pasaron un buen rato! felicitaciones por tu compromiso 💍.
Reyna
Excellent, 2 years ago
Excellent
Belissa
Excellent, 2 years ago
Beautiful condo that oversees the ocean that accommodated all 5 of us girls comfortably. Great, safe location within walking distance to the beach, restaurants, shopping. Our host was very responsive to our needs.
Fernanda
Excellent, 2 years ago
Everything is great !! Great place to stay
Sara
Excellent, 2 years ago
Great communication. Great location…on the beach, near shopping and dining. Leticia arranged transport and answered any of our questions.
Kayla
Excellent, 2 years ago
Leticia was very helpful and always answered my questions! She was very accommodating and a great host. I will definitely be back!!
Darren
Excellent, 2 years ago
We had a great time at Leticia's place. My only regret is not staying longer!
Emma
Good, 2 years ago
Beautiful place to stay at
Philippe
Excellent, 2 years ago
really beautiful airbnb! recommend it
Tori
Excellent, 2 years ago
This was my first time traveling to Mexico, and I was planning my friends Bachelorette - Leticia was SO helpful with all questions we had. The condo was awesome (the view from the balcony was amazing), the grounds were amazing, 2 outdoor malls right across the street with shopping & food, across the street from the lagoon, and felt super safe the whole time!
Daisy
OK, 2 years ago
Good location needs maintenance
Pedro
Good, 2 years ago
Everything else was fine, but the communication could have been better, it took a long time to respond to messages and when I called her she didn't answer
Scott & Jacqueline
Excellent, 2 years ago
What a treat! We enjoyed this location so very much. Our family included a toddler so the easy access to ... well, everything ... was such a bonus! Seeing the Mayan structures was a highlight, as was the INCREDIBLE water and views when taking the ferry to Isla Mujeres. A never-to-be-forgotten experience. And coming back to the condo each night was perfect. This vacation was one of the best we've ever had! Many, many thanks! Jacqueline
Clara
Excellent, 2 years ago
I came here for my bachelorette and it was perfect. There were 8 of us so only two had to share a large bed. We felt safe and taken care of the whole time. Not to mention, how BEAUTIFUL the view is.
Sandra
Excellent, 2 years ago
Excellent place to stay, spacious bedrooms, each with its own bathroom. The apartment has living room, kitchen, terrace and real estate in the same one where you can relax looking at the sea. Leticia and Silvia's instructions were very clear and precise. They are excellent hosts. I highly recommend this place in Cancun.
Matthew
Excellent, 2 years ago
Great location and view! I will definitely book again!
Letty
Excellent, 2 years ago
Super friendly and attentive hosts at all times I loved staying at this place, I didn't want to return to my home I really liked that the kitchen was super equipped, the rooms were spacious and comfortable and that to get around it was super easy and quick with the buses that pass to the pure front of the Hotel. Highly recommended for anyone going to Cancun.
Rachel
Excellent, 2 years ago
We had a group of ten people, this condo was perfect for us! When we arrived, they gave us a little Welcome drink :) We caught the bus right out front! It’s across the street from some food, a mall, and a casino. It’s a super short walk to the beach and some pretty cool ruins!
Andres
Excellent, 2 years ago
An excellent place, this modern and beautiful place, with an amazing view, I would definitely come back!
Gareth
Excellent, 2 years ago
We really enjoyed this Condo in Cancun. The place was very spacious, clean and beautiful view of the ocean. We come to Cancun once a year I will now be our first option. Highly recommend.
Lucinda
Excellent, 2 years ago
Our stay was beyond our expectations. The place is absolutely beautiful with breathtaking view of the Mexican Caribbean. Highly recommended very spacious.
Wendy
Excellent, 3 years ago
The accommodation is ideal in case you are going to rest. The view is beautiful and the private pool is amazing. Highly recommended. Highly recommended.
Liz
Excellent, 3 years ago
We stayed at Leticia' place with my parents (8 in total) and had the best experience. The apartment is located just across street from a shopping center, and we walked there every single day because it was so close. There is a private rooftop little pool right outside the main area that is perfect for cooling off after a long day of exploring and/or beach !! The place comes with the basics in the kitchen, so you’ll have everything you need if you want to cook during your stay. We loved the views and how spacious and clean the place was. The WiFi is good, so I was able to do my Zoom calls without any issues. The bedrooms all have their own bathroom and plenty of privacy. We especially loved Leticia's quick response, as she was able to advise us on things to do etc. I recommend booking a taxi service in advance from airport to the place, otherwise it will be very expensive. We would definitely love to come back again! THANKS.
Xinen (Sharon)
Good, 3 years ago
Leticia’s airbnb was in a perfect location, right across from La Isla shopping center. The airbnb was also massive - three rooms that can fit up to 14. We had 9 guests and almost everyone had their own bed. The hot tub outside was also great for chilling with friends and we were able to get access to the hotel property/pool/lounge chairs on the beach. The only thing I would recommend is having an easier check-in process with clear instructions - we had to contact three people (host, co-host, and someone else through another app) to get check-in instructions when the lockbox code could have been communicated through airbnb. The main room also had slow faucets and slow drains for the shower and the wifi did not initially work when we got there. We were able to connect to the hotel main wifi but it was a bit slow. Overall, we really enjoyed our stay and I could recommend this airbnb to others looking to stay together with a large group not looking for an all-inclusive experience.
Jennifer
Excellent, 3 years ago
- prompt response and check in - beautiful accommodations with gorgeous view, and comfortably fits 14 - working kitchen with sufficient pots, pans and dinnerware. Kitchen knives could be sharper or could have a sharpener. - AC worked and was instructed to keep on - water was reliable and good pressure. Showers were up to date and clean. - reiterating there are no access to the resort. Need to go to a bar next door or pay $80/day for resort access. This was fine as the resort was not our priority, but letting others know was good - despite not needing resort, it was convenient having the check in and concierge services for luggage. - need more toilet paper and trash bags
Jojo
Excellent, 3 years ago
Great host! Will stay again
Ileane
Excellent, 3 years ago
Great Location. Host was super responsive as well and friendly. Airbnb was very clean & put together as well. If you want to be walking distance from the shops and a beach this is the place for you
Wyndell
Good, 3 years ago
Place is a little dated but it is in a great spot for food/shopping. Short uber or taxi ride (2 miles at most) to nightlife. Great ocean view! Also it’s not all inclusive but there’s a grocery store maybe a mile away with great prices on everything including liquor (strongly recommend going there instead of $100 bucks a day for all inclusive food at the resort). Had an issue with the sliding glass door not locking on the balcony but wasn’t much of a problem.
Pascual
Excellent, 3 years ago
Beautiful place and the location is even better.
Pranav
Excellent, 3 years ago
This place really is the best deal you can find in Cancun in my opinion and I looked at a lot of places. The security at the location is on point, the parking is secure, the actual room is so gorgeous. The view and the balcony are incredible. We had 7 people and all 7 had a bed, with a pretty good couch if needed. Showers great, etc. We got the all inclusive day pass next door and that was solid for drinks all day, and food. Don’t go to the sit down place though, it’s a joke. Only go to buffet restaurant it’s the better quality food. Also get your drinks in the lobby if you can, less watered down and better quality! Overall though, great stay and great venue. Leticia and the hosts were so simple. The only negative is a lot of outlets didn’t work, so we had to find random ones to plug up our devices
Yahaira
Excellent, 3 years ago
Excellent option, ideal for spending time with your family!!
Bhanu Kishore
Excellent, 3 years ago
The place was very clean and quite. It’s on the beach, there is small pool in terrace, it’s like tub just sit and relax not to swim. The place is next to beach and beautiful views. We enjoyed the stay.
Christian
OK, 3 years ago
the apartment is in a hotel and everything was fine until we arrived to check in and commented that we were going to an Airbnb. the deal started to be different.
Gonzalo
Excellent, 3 years ago
Very nice apartment, Leticia and Sylvia were always very kind.
Miguel
Excellent, 3 years ago
Great location. We were a family of 7 and we had a great time. Great location. Very spacious and quiet. Great view of the ocean. Leticia and Sylvia were really responsive and made sure we were comfortable. I would definitely stay here again.
Sajeevan
Excellent, 3 years ago
The place was fantastic and beautiful views. Host was super responsive and easy to communicate with. Will highly recommend booking this place for a big group!
Rabhu
Excellent, 3 years ago
Throughout my stay in Cancun. I communicated with Sylvia. She is a good host and very responsive. Property was clean and spacious for 6 adults and 4 kids. We had great time on their property. Conveniently located next to the mall gives you options for nearby restaurants and fast food. I highly recommend their place for those travelers who aren't keen in all inclusive option and wants to explore local food and city while still staying in the Cancun's hotel zone. Thank you Sylvia for making this stay memorable for me and my family.
Jose Antonio
Excellent, 3 years ago
A very nice place, clean and in an excellent location, all services easily accessible, totally recommended. The host is attentive and responded to questions and requests in a timely manner, I definitely recommend this accommodation.
Victor
Good, 3 years ago
The place is good and comfortable, as a recommendation leave the refrigerator on well in advance so that when the guest arrives it is working (we wait 12 hours for it to cool down well) There were some not very clean parts, however we let Leticia know that she responded quickly and fixed it without a problem. Recommended place.
Erika
Excellent, 3 years ago
Best place to stay. Their pricing and location it’s unbeatable. Very clean and neat. Spacious with 3 beds and full restrooms. The pool / jacuzzi outside in the balcony was the best !!!! Water gets perfectly warmed up. You will have ocean and pools view from your balcony, make sure to wake up early and smell the freshness morning. Plenty of space in the bedrooms for everyone!!!! 2 access doors to place. Bring your own toilet paper and hair dryer. Kitchen is functional and can cook your meals there if want to save money. Shopping Plaza crossing the street with great stores like H&M or Sephora… etc… Local Bus up the street that will take you to great locations for example, Soriana, popular clubs(coco bongo, mandala, señor frogs) places to buy souvenirs, restaurants, the ferry for isla mujeres etc… for only $12 pesos per person or 1 dls. I would recommend to change your money to pesos !!!! It’s cheaper …. At the ferry store they value $1 dls for 21 mx pesos that’s a good deal…
Claudia
Excellent, 3 years ago
Nice place, nice view, perfect location
Richar
Excellent, 3 years ago
Very father, everything was worth the stay. All very attentive. Everything is nearby. I hope to be back soon
Alejandro
Excellent, 3 years ago
Very helpful!
Pedro
Excellent, 3 years ago
We will come back no doubt!!
Andrea
Excellent, 3 years ago
Everything is very good
Enno
Excellent, 3 years ago
The airbnb is a great value, has an amazing view of the ocean, and spacious enough to actually fit 14 adults (if they don’t mind sharing a bed). The photos for the airbnb doesn’t do it justice. It was a surprise for all of us. I highly recommend this place it’s hard to beat!
Gabriela
Good, 4 years ago
Very good location, the place is just like in the photographs, we had a great time.
Jeannette
Excellent, 4 years ago
This location is perfect! High end shopping & restaurants within walking distance and a 5 minute drive to Zona Hotelera. The airbnb was just perfect for our group. Loved the view from the balcony. I would definitely stay here again!
Ana Barbara
Excellent, 4 years ago
everything excellent and
Ivan
Excellent, 4 years ago
Very good place !
Gustavo
Excellent, 4 years ago
Great place to stay! The private pool at the balcony is amazing!
Princess
Excellent, 4 years ago
PERFECT LOCATION. Right across from shopping areas. The local bus that drops you on the strip is literally right outside the building. The host was great. The resort was nice. We had access to the beach and pool as well. It was super nice.
Beto
Excellent, 4 years ago
Great location! Roomy and ocean view. The condo is an excellent place to stay. Unrelated to the condo, you will not be able to buy anything from the hotel next door unless you pay ~$70 to $90 per person for their all inclusive pass. So if your planning to sit by the pool or beach and order piña coladas or even water you won't be able to and no one on the ocean side will see you anything, unless you go to street side (first world problems). Again, that's not part of the condo but part of the experience. Bedrooms are super spacious and the private pool in the patio is amazing! just bring your own food and drinks.
Karla
Good, 4 years ago
Ice , extra towels by pool area or for the room will not be provided as this is not for Airbnb guests. Drinking water will not be provided either, only for regular resort guests. Drinks and food can be provided if all inclusive bracelet is purchased.
Giuliana
Excellent, 4 years ago
Perfect stay, the location is perfect, in front of the shopping on the island. The apartment is a large apartment, and the apartment is Leticia is always attentive to us! You can use the hotel facilities, the hotel is not great but price and quality works.
Carlos
Excellent, 4 years ago
Good place, good location, clean place. I would come back
Lauren
Good, 4 years ago
This place has incredible views from the balcony. We loved sitting outside and looking at the ocean. The tub on the patio is great. We liked being on a resort property with the amenities, but having more space. The hosts were very responsive. One thing that could make the stay better is to have some basic things because people are traveling and can't take these items on a plane. Most accommodations include wash cloths for your face as a standard linen. Also, a set of dish towels and oven mits... It is hard to cook in the kitchen without these basic items. We requested the dish towels and wash cloths and the cleaner did bring over one dish towel. The bottom line is, expect to use this rental as a hotel. It is not stocked the way a vacation property is typically stocked to be able to cook there. If you know that going in, you will be fine. There's not a ton to walk to for food. The grocery store is a 20 minute walk and it would be too difficult to carry the groceries back. We tried to order groceries but had difficulties. All in all, we had a wonderful stay and would recommend this unit. Just a couple minor things to keep in mind.
儀
Excellent, 4 years ago
👍🏻👍🏻👍🏻 Beautiful room with excellent sea
Ariva
Excellent, 4 years ago
Hi all! We had an absolute blast living in your Airbnb. The entire space is spacious, clean and comfortable. The view is spectacular and the jacuzzi went very well it. The jacuzzi is very fun, especially when using it at night, after an entire day of outing. We loved that we could drain and re-fill the jacuzzi each time we wanted to use it and that there was a tap separate for hot water and cold water. 6 - 7 people can comfortable lounge in and use the jacuzzi at once. 12 people can comfortably stay in the Airbnb without any problems. 14 people is tight, especially given the total number of bathrooms. With the Airbnb, you get access to the beach and the hotel pools. The beach was clean and there were lots of spots to lounge and have fun. The water at this beach was crystal clear. The selling point of this Airbnb are its view, the access to the hotel's pool and beach and most importantly, the location. The Airbnb is located right in front of the 'La Isla Shopping Village' where you have access to stores for shopping, restaurants to eat and drink at and many other attractions. The Airbnb is located in Hotel Zone (Zona Hotelera) and everything is located very close by. If you want to stay in Cancún, you should stay in the Hotel Zone and this Airbnb has the perfect location. There is a pharmacy located right in front of the Airbnb. The Airbnb is a 10-15 minute bus ride to the main nightlife street in Cancún that has all the clubs, bars, late night restaurants, etc. The bus ride costs 12 pesos one-way and the bus station is right outside the hotel. Buses are running every minute so use the buses to get travel within the city. Leticia and Sylvia were very good hosts. They were very responsive and made sure to answer all my questions and concerns. When asked, they compiled a list of beaches, tourist attractions, excursions, restaurants, etc. that they recommend. They were very helpful! Overall, we had an absolute blast y el airbnb fue maravilloso! Given the opportunity, we would stay at this Airbnb again. I highly recommend this Airbnb to everyone.
Oscar
Excellent, 4 years ago
Very good communication
Domanic
Excellent, 4 years ago
Great place really recommend
Ana
Excellent, 4 years ago
👍🏻
Daniela
Excellent, 4 years ago
Everything is great !
Juan
Excellent, 4 years ago
Beautiful condominium with excellent views of the ocean. Great location. Great service by host. Only complaint is that adding all inclusive is a bit pricey. $70 us dollars per day per person adds up quickly but we loved our time here. Thank you
明宇
Excellent, 4 years ago
This apartment everything is perfect. It has all you want. we love it very much.
Eric
Excellent, 4 years ago
Great apartment with a great view! Best of all was the location, walking distance from La Isla shopping and very close to a large supermarket! Great host!
Erika
Excellent, 4 years ago
This place is in the perfect location, the views are amazing!! The private pool was awesome to have, we all had our own bathroom. There’s a mall in front of resort with many places to eat.. the bus stop is in front of resort. It’s like 12 pesos to get on.. there’s a pharmacy in front of resort where we would get water, cokes, alcohol, coffee all the stuff we needed.. Leticia would respond quickly. Very helpful and professional.
Norma
Excellent, 4 years ago
Excellent place, very well located in the hotel zone, in front of the shopping square, the fourth very spacious, cool and with a beautiful ocean view. I highly recommend it.
Gustavo
Excellent, 4 years ago
Great value and excellent location
Carlos
Excellent, 4 years ago
It is an incredible place, with an excellent location and an unparalleled view. The room has everything you need to spend an unforgettable vacation. In my case, I was in contact with Sylvia who supported me and will accompany me at all times to clarify and resolve everything very satisfactorily. I highly recommend this option, I will definitely return. My family and I had an unforgettable and amazing time.
Sabina
Good, 5 years ago
THE VIEW Amazing view and pool on patio. Host is very responsive and kind.
Kenneth
Terrible, 5 years ago
Good afternoon we have told you since the check in we had a horrible experience we continue to have a horrible experience with the hot water we continue to have a horrible experience with the beds were hard as a rock we could not sleep we woke up with back aches every morning there’s bugs in the pool you left there’s no supplies to clean the pool it was just horrible all the way around. Furthermore it was either pay $80 per person to eat or drink anything on your property we could not even buy a glass of water without spending $80 for a bottle thank you
Host Response
It is very disappointing that Airbnb allows this kind of feedback which is absolutely INACCURATE and subjective. Kenneth Jessie was presented with multipe solutions to his DEMANDS, even as some of his complaints had nothing to do with the service we provide and that are clearly specified in our ad. Had he read it carefully, he would have been aware of the fact that we are under no obligation to provide food or beverages, and we also offered alternatives for him in this regard. We offered padded mattress covers for the beds immediately after his complaint; the water situation was fixed les than 30 min after he mentioned it to us and was a matter completely out of our hands. We appreciated your feedback on the tools to clean the pool and this has now been taken care of :) Hopefully next time Kenneth stays at someone's place, his attitude towards the hosts will be less intransigent.
Kieosha
Excellent, 5 years ago
Leticia place was the perfect place for my girls trip! Very large condo perfect location on the hotel zone close to all the parties and right across from a shopping area!
Lauren
Excellent, 5 years ago
The unit was clean and well equipped. We loved the balcony relaxing pool spent every day sun bathing and cooling down. A large jug of potable water was left for us which was very thoughtful. The beds were very firm but we were tired from the days adventures that it never bothered us. We tried extending our stay and Sylvia was more than happy to accommodate us in another unit she manages for a seamless transition as our unit was booked but our airline wanted $1000’s for the difference in flights so we had to go home on time. Sylvia was an excellent communicator and host. Tips unrelated to the unit regarding the actual resort: The resort is nice but you are unable to purchase individual drinks or food items. If you want food or drinks you must purchase the all inclusive pass for $70 per adult per day for use from 10a-11p. Everyone listed on your airbnb must purchase the all inclusive or none are allowed to purchase. The front desk will hold on to your ID’s when you purchase the passes until you return all of the all inclusive bracelets provided. There are no mid day passes as other resorts do for a cheaper shorter duration of time. My advice would be don’t leave the airport without buying a couple bottles of alcohol if you’d like a drink when you get to the unit. The buffet was only good for breakfast, don’t go for dinner. Just don’t. Go to the Mexican specialty restaurant or the Italian restaurant, both are included with your all inclusive. Don’t plan to bring any friends over at night as they will be stopped by security and refused entry as they will request written permission from the host, which I understand and is good for safety and protection of property but just a forewarning before you bring your hot date home. The currency exchange across the street was a surprisingly excellent rate just make sure you bring your passport as they have to register you the first time you use them. There are 2 Starbucks within walking distance but you can also get delivered on ubereats. Our favorite restaurant was Tacun which we walked to 4x during our 8 day stay…authentic, hole in the wall place. Dont go if you can’t live without air conditioning because it’s an outdoor restaurant with temporary walls. The mole was fire.
Jennifer
Good, 5 years ago
Sylvia was amazing! Would stay here again!
Kerry
Excellent, 5 years ago
This place was perfect! It had an amazing view of the ocean! We had a group of 6 guys and we all wanted our own bed so this place was perfect. It was larger than we expected so I’d you have a large group, I’d definitely recommend staying here.
Francisco Javier
Excellent, 5 years ago
Excellent unrivaled location in unbeatable care and a perfect view
Tammy
Excellent, 5 years ago
The view doesn't get any better. With the private pool that is wonderful to sit in at night after a day at the beach, and the common area pool for adults and or kids, this is the perfect place. If you're looking for a view worth your money, this is it!
Enrique
Excellent, 5 years ago
Great view and location
Josue
Repeat guest
Excellent, 5 years ago
Everything super excellent on site and more than good treatment of the host, I totally recommend it!!!
Carmen
OK, 5 years ago
Beautiful clean place very responsive host only issue there was a water leak and I suggest getting food from surrounding restaurants
Jordan
Excellent, 5 years ago
Pictures don’t do justice, amazing view. Shopping mall and restaurants literally across the street.