Tatiana Zumbado

Reviews

Superhost

249 total reviews

96% Excellent

249 reviews

4.93

2023–2026

Cleanliness 4.9

Accuracy 5.0

Communication 4.9

Location 4.8

Check-in 4.9

Value 4.9

249 reviews

2BR Condo in Guácima

Greg

Excellent, 4 weeks ago

So close to the airport. Great place, low cost, easy to find, safe (24 hr security), easy parking. Stayed here the night before an early flight out of SJO and it worked perfectly.

Being honest this has been the worse Airbnb I’ve ever stayed at and I’ve stayed in the same condominium but in a different one. Extremely dirty, not worth what I paid and the worse part is being harassed by the guard. He kept trying to ask details of my in and out, the rules were changed last minute about not having guests after 10pm, I literally stayed 5 hours and left. I literally booked with Hilton right away and paid the same as the Airbnb. Never been so stalked, harassed, and blamed for stuff I have never done. No privacy whatsoever and definitely the worse part was being harassed.

Host Response

We're sorry that this was your perception of the experience. However, we consider it important to clarify that the situation originated when you were informed that only the guests included in the booking could stay and spend the night at the property. This was not a new or modified rule during your stay, but an existing rule of the property and the condominium for safety reasons. Security personnel only performed the corresponding checks when they detected the entry of people not included in the reservation. At no time was there any intention to harass, bother or invade your privacy. We are also surprised by the comments about cleanliness, as during your stay we were available to address any issues reported. We will continue to work to provide an excellent experience for our guests and to ensure that the property rules are understood from the start of each booking.

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