Gaby

Reviews

Superhost

41 total reviews

90% Excellent

41 reviews

4.88

2023–2026

Cleanliness 4.8

Accuracy 4.9

Communication 4.9

Location 4.9

Check-in 4.9

Value 4.7

41 reviews

3BR Penthouse in Tulum

Karla

Excellent, 6 months ago

Hi, the place is very nice and comfortable!! We will definitely be back.

We had a lovely stay at Gaby's place over the holidays as a family of 5 adults, 2 kids. The home is beautiful- well decorated and in a walkable, fun but also very peaceful neighborhood. Particularly the master bedroom is so gorgeous with sliding glass doors on both sides and the outdoor shower. Was super dreamy. We did however encounter a few hiccups that I wanted to point out for future improvement: 1. We had requested a baby crib along with a reminder right before our trip but were surprised to find this not available when we arrived. We spent the first night without one which was less than ideal as our baby had to sleep on a cot that she could easily roll out of. They did provide one for us the next day. 2. Most of the soap, shampoo, dishwasher and laundry detergent were almost empty when we arrived. Again they did quickly come and refill/provide new ones but it was strange to not have this done upon arrival . 3. Downstairs bedroom, directly off of kitchen, was a little musty

The place is very nice, private and quiet... It has several bathrooms on the 2 floors, air conditioning, a private jacuzzi in the Master bedroom. An infinity pool in a shared area upstairs and another pool downstairs. If you bring several suitcases or a bundle, the place has an elevator... plus a guard at the counter 24/7 and there is an Oxxo open 24 hours a day at the roundabout outside the main booth. There were 9 of us in total and everyone loved the area and facilities.

David’s condo was absolutely gorgeous! Very well kept and clean. Bathrooms were large and clean. The # of bathrooms in the unit was great. There were 9 of us total (6 adults, 3 kids) and we didn’t have a problem waiting around for each other to finish using the bathroom so the next person could use it. Modern amenities like the 3 large flatscreen tv’s with access to Netflix, Amazon Prime, Disney+, YouTube, was a big plus when having to keep young kids entertained so the adults could relax. The kitchen and living room area was spacious and perfect for preparing meals. Basic kitchen items (coffee maker, toaster, blender, pots, pans, chopping boards, utensils, dishes, glasses, salt, pepper, oil, spices) are available. Washer/dryer was essential! The community pool on the rooftop and on the ground floor were awesome and not crowded with other guests. The condo is a short drive to the beach and restaurants. I would definitely recommend this place. We wanted to extend!

Stayed here on a bachelor trip in a group of 10. The place is great for big numbers, everyone slept comfortably. The location is great. Getting to the Hotel Zone is around 20 min, and to downtown Tulum is around 10 min. Plenty of amenities to use: spa, rooftop pool, upstairs plunge pool, etc. Other Airbnb's in Tulum offer a concierge service to help you plan out what to do on your trip, however this one was not super helpful. Still offered some help though. One thing we did not appreciate was the cleaners still cleaning upon us checking in, the place was not ready for us at all when we came in. They rushed the cleaning after we came. They stayed back around 1.5 hours after we came in, and it still was not 100% clean. The penthouse is not open concept, but still nice. In all, it was a great experience, but there was still things to improve on.

Host Response

Hi Gaby! We wish you could’ve also included the fact that you left a towel with vomit and stole one of our speakers. Also, the apartment was not ready 1.5 hours later, but I guess lying helps a lot. The cleaners took 1 hour extra, and still, you and your group harassed them and kept taking pictures of them. They were trying to finish their job, but you and your group didn’t let them. This is one of the less educated groups we have ever received; you didn’t ask for things in a good or kind manner. You also never asked for anything from the concierge team. All our reviews speak for themselves, coming from good guests.

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