Warren

Reviews

Superhost

17 total reviews

94% Excellent

17 reviews

4.82

2022–2026

Cleanliness 4.7

Accuracy 4.8

Communication 5.0

Location 4.9

Check-in 4.9

Value 4.9

17 reviews

3BR Colonial House in Granada

Amy And Michael

Excellent, 1 month ago

We enjoyed staying at Warren's place while we were back in Grenada. The house was located a few blocks from the center of town, so it was easy to get around. The house has a great third-floor porch overlooking the town and a nice pool for cooling off.

I highly recommend staying at Casa Tortuga! It is very close to all the great restaurants and nightlife! Safe, well lit street with plenty of friendly neighbors. The house itself felt like home, very cozy and with touches that make you feel like you are staying with family and not at a stuffy hotel. Casa Tortuga has character and we loved staying here. The kitchen was well appointed with everything we needed to prepare our meals, and the local outdoor market had fresh veggies only a few blocks away. It was quick to get a taxi out front within a few minutes, so getting around town was easy. It’s only a few blocks to Central Park and a few blocks to Calle La Calzada. This house is great for families or friends traveling together. There is AC in all bedrooms and hot water in the showers. The pool isn’t huge, but it’s perfect for afternoon dips and night swims. If I could give Warren and the team that looks after the house 6 stars, I would. Thank you so much for a great stay!

Warren is a responsive host who addressed issues he was aware of immediately. Unfortunately he is not the one there in person, and his property manager America is anything but helpful. Issues we experienced included a bad front door lock, burnt out light bulbs, safe wasn't working, could not use ceiling fan without light, possible bed bugs, green pool, and incorrect charges at check out. I brought up minor stuff to America when I saw her but was taken back when she was unwilling to help so I sent the requests through the group chat which included Warren, and that is when she said she will have someone look into them without her previous pushback. Upon arrival I also asked her how to turn on the a/c in kids playroom and she said they didn't turn on and there was no remote for them, but the following day the housekeeper gave me another quick walk through and provided me with the remote, so this was a blatant lie to prevent use. Wish I could say more but overall it was unwelcoming.

Host Response

This was a terribly unfair review. We asked Veronica to be mindful of her AC use because we noticed that she left rooms abandoned with the AC running. Our electricity bill is usually around $150 per month. It was over $550 as a result of her carelessness. We did our best to respond to her many requests....only to be given a 2 star review. I could respond to all the complaints mentioned above ....but the bottom line is that we attended to each of them in turn as quickly as possible.

We loved our stay at Casa Tortuga! A short walk from the central plaza of Granada but on a street that is not too busy or loud. The house itself was wonderful! There are two bedrooms on the main floor, but only one had AC. It got quite stuffy at night even with the fans, so we ended up using the other two rooms instead for our family. The rooftop terrace was amazing for watching fireworks NYE and seeing the surrounding area! This house does have a cat, and other cats can access the house through the open garden in the center where the pool is. If you keep your door closed, no cats in the bedrooms. They cleaned as thoroughly as possible every day too. The front playroom/exercise room was AWESOME! So many great toys, and a foam floor for the little guy to toddle around without worrying he would get hurt. Perks at PURE were honored and I'd recommend going there! Warren and the staff at the house were great, going above and beyond the call of duty and very accommodating. Stay here!

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