Bellhop

Reviews

141 total reviews

91% Excellent

141 reviews

4.89

2019–2025

Cleanliness 4.8

Accuracy 4.9

Communication 4.9

Location 4.9

Check-in 5.0

Value 4.9

141 reviews

4BR Villa in Tulum

Ary

Excellent, 1 year ago

Casa Leonardo is very nice and comfortable. The service was excellent and there was communication at all times. We didn't have any incidents. Always attentive to the security of the house. We would definitely stay again 🫰🏻🙂‍↔️

Great value for the price & the home was beautiful. However, the home could use a bit of a spruce up (appliances were a bit dated & the outdoor area could use a good cleaning). Also, the AC in the dining area was broken, so we weren’t able to enjoy that space as we would have liked to. But my biggest concern was with security. The locks on almost all of the sliding doors were broken, and because of this I didn’t get a good night’s rest for the last 2 nights after I discovered this. But otherwise the home is gorgeous, in a good location, very spacious, and clean. Bellhop was also very responsive and helpful. All things considered, if the lock issue is addressed, I’d certainly stay here again.

The communication from the host was outstanding. The rooms were just as pictured. The beds were sooo comfortable. We had an issue with the water pump as soon as we arrived so the host took us to another villa so we can shower since we had dinner reservations. The ACs in some of the rooms were not functioning because of the remote battery but that was minor. The bathroom in the second floor right above the kitchen, always had the floor flooded. The host made it ALL up. Even brought us complimentary wine bottles. Overall it was a rough start but we loved the layout, the proximity to cafes(alegría cafe was the best in terms of food and service) thank you so much to our hosts, we had an unforgettable experience for my sister’s bachelorette getaway: Tulum before the groom! Thank you, thank you!

We had such a wonderful stay here! The home feels like a boutique hotel but all of it is yours. Love the indoor outdoor concept. It’s a little ways from the beach, but that is expected looking at the map. We rented ATVs which made it a lot easier to get around. There are still lots of restaurants and a local store that is walking distance. Beds were comfortable and place was big enough for even more guests than we had. Love this house so much! I always ask would I stay here again, absolutely! Thank you

The pictures did not do this house justice, the build of the house had a true luxury Tulum vibe. The hosts gave the BEST excursion recommendations which were the highlight of our trip, and the Ana y Jose Beach Club access was such a great inclusive feature. Jacuzzi was nice and warm and they even helped us arrange decorations upon arrival for my birthday! They made our girls trip one we will never forget. I would absolutely stay again!

Host Response

Dear Brandy, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and that Casa Leonardo Tulum surpassed your expectations. It's fantastic to know that the Tulum vibe and the luxury feel resonated with you. We're delighted that our excursion recommendations added a special touch to your trip, and we're especially pleased that you had a memorable birthday celebration with the jacuzzi and decorations. It was our pleasure to contribute to your girls' trip, and we would be absolutely delighted to host you again in the future. We have also recieved your private note, thank you this helps us improve! Safe travels, and we look forward to welcoming you back! Best regards, Kuri

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