Jennifer

Reviews

Superhost

58 total reviews

91% Excellent

58 reviews

4.90

2024–2026

Cleanliness 4.9

Accuracy 4.9

Communication 5.0

Location 5.0

Check-in 5.0

Value 4.9

58 reviews

5BR Villa in Rio Hato

Maira

Excellent, 2 weeks ago

Jennifer's house has everything you need to disconnect from the city and rest! He was very flexible with check-in. The kitchen is very well equipped. The rooms are spacious and everything is in order. They have a gardener who helps if you need him. There are supermarkets nearby and good parking. We'd be back for sure.

A truly beautiful, comfortable, and spotless beach house. From the very start, you can tell that every detail has been taken care of and that the hosts are exceptionally willing to make your stay as pleasant as possible. The staff, especially the employee who looked after us (although I don't remember their name), were always attentive, willing to help, and able to address any needs with a very friendly attitude. I definitely recommend this place 100% and hope to have the opportunity to come back very soon.

The house is very spacious, very comfortable, and pet-friendly. There are 4 bedrooms inside and 1 outside, which made it possible to accommodate the entire family. The terrace, pool, and BBQ area is very spacious, ideal for large groups. However, the property needs maintenance. The showers were clogged with dirt, so the water was coming out toward the wall instead of draining properly. The water pressure on the second floor is very low… it's almost impossible to wash your hair. During our stay, a sink hose burst, and the living room/kitchen flooded excessively. They kindly told us not to worry about cleaning because they would send help, but this took a very long time, which made it difficult to continue enjoying the house normally. We also had recurring problems with the air conditioning in one room, even though the manager was supposed to leave it set up and ready for use. Overall, although the space is good, the lack of maintenance had a significant impact on the experience.

Host Response

While we appreciate that you highlighted positive aspects of the property, we do not agree with several of the points made. During your stay, all reported issues were addressed immediately, as we had service staff present at the house from the start. The air conditioning system works properly and is operated as standard using the remote control (no special setup required). As for the sink faucet, it was in perfect condition at check-in, and the issue only arose on the second day of your stay, so you likely broke it accidentally. Regarding the other points mentioned, we reiterate that IMMEDIATE assistance was provided to resolve the issue with the showers, which were not clogged by dirt; it was an isolated water pressure issue. We remain committed to providing a good experience for our guests and appreciate your feedback.

Truly one of the best stays and Airbnb host experiences I've ever had. Our group of 10 friends thoroughly enjoyed Jennifer's home as a beach escape following a few days in the city. Jennifer was so proactive in helping us navigate traffic during carnival days and also arranged a very early and long airport transfer for one of our guests. The housekeeper Eiber was lovely and always available to help us out during the day. We had so much space to cook, dine, lounge, and enjoy the property, and the beach was only a 5 minute walk away. We benefitted greatly from having our own vehicles as there were limited Ubers / taxis in the area and the grocery store was about a 10 minute drive. The villa was a great home base for us to do some hiking in Valle de Ancon as it was about 1hr 15min drive away. Would highly recommend to those visiting Panama!

The house was a great space for our family of 10 (8 adults, 2 kids). the outdoor space is the highlight with a great pool, patio, barbecue and huge covers verandah, maintained daily by the unobtrusive concierge. Surrounded by beautiful plants and palm trees for a private space. One thing that was not noted in the listing is that the bunk room is a separate annex accessed off the driveway by a separate door and not connected to the interior of the main house. This is an issue since we expected to use the bunks for our small kids. The location was great, very secure and short 3 minute walk to the beach and to shops in the Playa Blanca Town Centre. Jennifer was the most responsive and helpful host I have ever had on Airbnb! Always quick to respond and give local suggestions, even connecting us with a local cook and translating to set up a day of local Panamanian meals at the house! She really made our stay easy and relaxing!

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