Robert

Reviews

Superhost

105 total reviews

86% Excellent

105 reviews

4.79

2016–2026

Cleanliness 4.8

Accuracy 4.9

Communication 4.9

Location 4.8

Check-in 4.9

Value 4.8

105 reviews

5BR Luxury Villa in Hacienda Pinilla

Ashley

Excellent, 1 week ago

This place was very secluded and peaceful. Hosts were very responsive and helpful! Our check in time was flexible and was able to go to the beach club meanwhile they were finishing last touches.

First off the the place was amazing. Lived up to expectations and the property looked just as it did in the pictures. Our family had a great time and there was ample space for everyone. The pool was a nice place to spend time while the BBQ area was a big plus as we used it every night to cook dinner. Cons: we felt that communication could’ve been better. When checking in we had to wait almost 1 1/2 hours at the gate while we contacted Robert and Estefany since we weren’t provided the QR code to get past the gate. My wife was able to convince the gate staff that we were in fact staying there but again we were stuck while this process was going on. Also there was an all day planned scheduled power outage we weren’t told of until an hour after the power was out and gate closures which forced us to try to find ways into the community. Sometimes it’s just bad luck. Other than those cons this place is truly amazing and we would definitely stay again.

Overall, the entire experience exceeded our expectations, which were already quite high. There were small, unimportant details like a golf cart that didn't work and harmless ants that when they started to be more abundant we warned Estefany and she quickly sent a fumigator that ended the problem. I suggest you ask for fumigation before entering the house. Estefany's constant availability was key to our experience being so good.

Loading...