Susana

Reviews

60 total reviews

90% Excellent

60 reviews

4.85

2021–2026

Cleanliness 4.6

Accuracy 4.8

Communication 4.8

Location 4.9

Check-in 4.9

Value 4.7

60 reviews

4BR Villa in El Chiru

Tihali

Excellent, 3 weeks ago

It was perfect. The house is very comfortable. The access to the beach is just as indicated. We had a good weekend as a family.

Susanna’s place was a wonderful fit for our large family! The home had everything we needed, with plenty of space and multiple areas to relax and spend time together without ever feeling crowded. The kids especially loved the pool, and we really appreciated the fenced-in outdoor area, which made it feel much safer with little ones. Señor Oscar was incredibly friendly, helpful, and always quick to respond whenever we needed anything. We had a great stay—and I’m definitely stealing Willie’s cooler idea! 😊

4BR Villa in El Chiru

Jorge I

Repeat guest

Excellent, 3 months ago

This is the second time we've stayed. The place is ideal for going as a family with children

4BR Villa in El Chiru

Jorge I

Repeat guest

Excellent, 7 months ago

Very comfortable and quiet stay. With all the amenities. Super recommended for families. Easy beach access.

Host Response

Gracias Jorge por tu evaluación, los esperamos nuevamente.

The house in general is good but the bathrooms and kitchen are very neglected…. Very used bedding and towels... Garden area, pool, barbecue and excellent bar!!! That's why we rented that house, for its exterior and the truth is it exceeded expectations!!! Very good location and the beach was great!

Host Response

Hola Ale, Hola [Nombre del huésped], Gracias por compartir tu experiencia y por destacar los puntos que disfrutaron de la casa, especialmente las áreas exteriores, la piscina, el jardín, el asador y la excelente ubicación cerca de la playa. Nos alegra saber que el exterior superó sus expectativas, ya que es uno de los mayores atractivos de la propiedad. En cuanto a los comentarios sobre baños, cocina y ropa de cama, agradecemos que los menciones. Tomamos nota para reforzar los procesos de revisión y mantenimiento, ya que nuestro objetivo es mantener un estándar alto y consistente en todas las áreas de la casa. Valoramos mucho tu visita y tus observaciones, que nos ayudan a seguir mejorando la experiencia para futuros huéspedes. Te deseamos lo mejor en tus próximos viajes. Saludos cordiales, Guillermo y Susana

The stay didn't quite meet our expectations. From the moment we arrived, there was a mess in front of the property with construction materials, which gave a bad impression and represented a risk, since a family member suffered a fall due to the instability of the ground. Inside there was a lot of visual clutter, poor cleanliness and it felt like the place had been used recently. The dining room chairs were dirty and stained; in the barbecue area there was a refrigerator in poor condition with expired products that were leaking liquids; and in the bathrooms the drain covers were raised, with the risk of cutting oneself. On the positive side, the pool area was very nice, the house is spacious, each room had its own private bathroom and access to the beach was excellent, very close and convenient. With better preparation, cleaning and maintenance, the place could provide a much more pleasant experience.

Host Response

Hola Maria Del Pilar, Gracias por tomarte el tiempo de compartir tu opinión. Lamentamos que tu experiencia no haya sido la que esperabas, aunque es importante aclarar que varios de los puntos señalados no corresponden a la realidad habitual de nuestra propiedad. En cuanto al frente de la casa, durante tu estadía se encontraban algunos materiales de mantenimiento temporalmente almacenados, situación que ya fue solucionada. Sobre los baños, hemos verificado las tapas de los desagües y se encuentran en buen estado, asegurando que no representen ningún riesgo. Nos alegra que hayas disfrutado el área de la piscina, la amplitud de la casa, los baños privados en cada recámara y, sobre todo, el acceso privilegiado a la playa, que es uno de nuestros mayores atractivos. Seguiremos trabajando en cada detalle para ofrecer siempre la mejor experiencia a nuestros huéspedes. Saludos cordiales, Susana y Guillermo

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