Agustin

Reviews

Superhost

171 total reviews

80% Excellent

171 reviews

4.74

2021–2026

Cleanliness 4.7

Accuracy 4.9

Communication 4.9

Location 5.0

Check-in 4.9

Value 4.9

171 reviews

4BR Home in Acapulco

Grecia Fernanda

Repeat guest

Excellent, 5 days ago

This is the second time we have stayed at this place. We really love it. The apartment is spacious, the rooms are comfortable, there is a pool, a great beach club, and Agustín is always attentive. My family and I love staying here, and on future visits we will stay here again. Highly recommended.

Unfortunately, I cannot recommend this property at this time. Our stay was affected by multiple significant issues, including cockroach activity, evidence of termite infestation, no running water on the third floor, very poor water pressure on the lower floors, a strong musty odor, missing basic supplies, and overall cleanliness and maintenance concerns. Particularly concerning was finding cockroaches inside drawers where guests would reasonably expect clean utensils and kitchen items to be stored. We also observed extensive termite mud tubes and termite debris in bathroom cabinetry. The property appeared inadequately cleaned and maintained prior to our arrival, and several areas showed visible dirt, dust, and deferred maintenance. We booked this property for a family gathering and birthday celebration, and the condition of the home was disappointing and embarrassing given the expectations created by the listing. Based on our experience, I do not recommend staying here until the ow

Host Response

Hi Uriel, We're sorry to hear that your experience didn't meet your expectations. We would have liked to have had the opportunity to hear any of these observations during your stay so that we could address them immediately, as we did not receive any reports or requests for assistance while you were staying. The villa is cleaned, maintained and fumigated on a regular basis due to the conditions typical of a tropical area near the beach, and we will continue to strengthen our inspection processes to offer the best possible experience to our guests. We appreciate your feedback as it helps us identify areas of opportunity and continue to improve. Wish you all the best.

Loading...