Sirlene

Reviews

22 total reviews

91% Excellent

22 reviews

4.91

2019–2026

Cleanliness 5.0

Accuracy 4.9

Communication 4.5

Location 4.9

Check-in 4.7

Value 4.6

22 reviews

7BR Luxury Villa in San José

Tre

Good, 6 months ago

I wish I had paid closer attention to the reviews. During my stay, I became trapped in the building elevator after the power cut out. I was alone in the elevator with my bag and well under the posted 600 lb weight limit. The only guidance given was “2 people per elevator,” which I followed. I felt unsafe and ultimately had to climb out of the elevator myself. The host later confirmed the power was cut, but then attempted to blame me for “misusing” the elevator, which is not accurate. This was clearly a building/elevator failure, not guest error. Being stuck in an elevator and forced to self-evacuate is a serious safety concern. The lack of accountability for everything afterward made the experience even worse. I would not recommend this property if you are coming for a fun vacation. The house is fairly nice but needs new management or host.

Host Response

Es una casa para disfrutar en familia y amigos Si lo que buscan es otra diversion No fue la casa adecuada para ustedes.No pueden tratar de pasar por encima a las reglas de seguridad ocasionadonos problemas tratando de ingresar personas que no estaban en la lista discutiendo con los guardas 2 horas horas de madrugada 2:00 am aun asi las ingresaron .Sin permiso muy importante la casa tiene una hora de etrada donde recibimos a los clientes y explicamos todo paso por paso llegaron 4 horas despues del check in , No atendieron a las reglas. ese dia huvo un corto electrico claramente confirmado con los tecnicos del elevador carta que nos respalda lo sucedido . Los sentimos mucho lo sucedido pero si huvieran llegado la hora del check in esto no les huviera pasado . Fuimos en todo muy coordiales y amables ayudandoles con transporte , tours, uber de la zona y aun asi no quedamos bien .Solo porque quisieron irespetar reglas de seguridad de la zona donde nos trageron problemas con la seguridad del lugar con una llamada de atencion a nuestra accion como socios directos de la casa .Lamentamos que no fuera la casa que necesitabn para su actividades . gracias

The Garabito home is fantastic!! We traveled as an entourage of 15 people (9 adults and 6 kids). We had a fabulous time. The 7 bedrooms worked out wonderfully with 2 bedrooms in the upstairs portion of the house and 5 bedrooms on the lower level. The kitchen is wonderfully outfitted with all of the kitchen resources any high-end kitchen would have. We knew that we had a winner of a house when Sirlene sent us the URL on the Hallmark Movie "A Costa Rica Wedding" which was filmed at the house! Sirlene was a wonderful host, with rapid response to our questions for referrals whether it was transportation from the airport, to restaurants, to questions about the house. Some additional notes: As referenced in other reviews: 1) The property is inside the Punta Leona development and is about a 15-minute car ride from the main road "Highway 34". 2) It is super important to decide your group's mode of transportation, golf carts or cars are a must. Love this place! Sirlene was great!

The home is beautiful but we have never dealt with such a terrible host. She was rude and unavailable to solve issues or give us instructions. She did not communicate well. We stay at a lot of short term rentals and have never experienced such a terrible host. I’m not sure if her ineffectiveness is because of a language barrier or what. Since her terrible responses to me I jotted down things about our stay. Please understand we loved everything about the house and our vacation but a new host woukd be in your best interest. 1. Terrible and unclear check in procedure with a lot of running around from the gates to get a “code” back to the guard shack. 2. The host, Sirlena, was not there to greet us and show us how things worked. 3. Host telling us we needed bracelets at a cost of $20 per person ($220) and we did not need them for anything. She said we needed them for the beach which we did not. Terrible run around to even get the bracelets that we did not need. 4. Air conditioning i

Host Response

Disculpa Tracy tengo todos sus preguntas y fuero evacuadas respetuosamente creo que necesitas decir la verdad ustedes pidieron brazaletes les explique si los brazaletes eran para uso de restaurantes y todo lo del club incluso sin brazaletes no pueden hacer uso de baños para sus niños y restaurantes es un club privado y necesitan pagar por el uso del club aquí y en cualquier otro país , lo del anfrition somos los dueños y por eso ayudamos mucho al cliente en todo lo que necesite fuimos muy claros con todas sus preguntas y muy respetuosos usted fue la persona mas grosera tengo sus comentario donde escribe y sus respuestas no eran muy adecuadas, siempre fui amable pero usted abuso de las reglas dejamos que metiera mas personas sin cobro adicional usted sabe que cualquier alquiler tiene reglas y tienen que respetar la cantidad de personas fue mas de lo que dice la pagina , fuimos buenas personas al ayudar pero sus huéspedes dañaron muebles y fue notificada de los daños y por eso usted se molesto mucho .Lo siento los daños tienen que pagarlos .La direccion se le dio bien con el código ustedes no siguieron las instrucciones No entendía lo que se le indicaba y también usted se le pregunto muchas veces quiere pagar brazaletes y dijo si si si le dimos los precios dijo si sis si .Esta en sus mensajes también querían usar canchas de tenis necesitan brazaletes que no hicieran uso del club No es nuestro problema No debió de haber solicitado brazaletes era muy fácil No es obligatorio se lo explicamos muy claro .NO usan el club No pagan . Disculpa pero tienes que pagar los daños . Se recibió con check in la casa tiene un muchacho NELSON que los recibió y también le informamos .Muchas gracias por todo y espero que nuestros clientes tengan lindas vacaciones es los que nos gusta ayudar nunca pensé que por haber sido tan clara sea mas bien mala anfitriona espero ser aun mucho mas buena recibiendo mis clientes .

Where to begging, i booked this place because the views. This place as a pleasant surprise each day...while the mornings where amazing the afternoons were beath taking. We lost track of hiw many time we said WOW as the rainbows got brighter and brighter to welcome the amazing sunsets. Macaws welcomed us in the morning and in the afternoon. Mantas beach had white face monkeys and sloths. I Cannot recomend this place enough. Please keep in mind that the house is two hills and a half from the house, while the beach is a 5 minute walk the hills make it longer...we opted to walk and not rent the $45/day golf cart as we enjoyed the walks but if you are not a walker i will recomend you tent the cart. Also, the elevator was not in service so be ready to go up to the main floor 93 steps, we didnt mind as we loved the place. Buy plenty of groceries in yiur way from the airport as food stores are not close by. The host was incredible and accommodating. We loved everything about our stay!

The whole experience was fantastic. The property is remarkable. The pictures really don't do it justice. We especially loved watching the sunset from the pool, and even saw about 50 species of birds in the trees in the back. Sirlene was extremely responsive and extraordinarily helpful before booking, before arrival, while at the property, and after the trip. Her restaurant and tour guide recommendations were great. I couldn't more highly recommend Sirlene or this home!

Host Response

Muchas gracias, fue un placer tenerlos en mi casa .

Just got back from 10 days here. Sirlene is a great host and very responsive to any questions or issues we had. We were a group of 11 adults and had lots of room. The house is spectacular and very spacious. The views are amazing! The kitchen and dining on the top floor were great for preparing meals and eating together - its well equipped (there are 2 smaller kitchens on the second floor). The elevator was great for bringing luggage and groceries up to the 2nd and 3rd floors. This place will keep you in shape - its about 90 steps from the road to the main floor! Recommend golf carts to get around - the road up the house is very steep and hard to walk. Although the stores in Punta Leona are well-equipped, I recommend shopping outside the resort (Auto Mercado will even deliver to the house). All in all a great home and wonderful host to make your stay enjoyable!

Host Response

Muchas gracias Len su familia muy linda educada y muy ordenada todo quedo impecable son una familia muy PURA VIDA !!!! Esperemos volver a verlos si necesitan de ayuda cuando regresen a CR tienen mi numero con mucho gusto les ayudo , saludos a todos muy lindas personas.

We had a wonderful family reunion at Casa Blanca. Located about a 7 minute drive off the main road and in a gated residential area, the casa is at the top of the hill with breathtaking views, scarlet macaws and songbirds in the trees. Although neighboring homes were close, it felt VERY private. We all much preferred this setting rather than being on the beach in Jaco, for instance. Sirlene was responsive to all needs and any minor issue that arose was quickly addressed and remedied. We would recommend Casa Blanca without reservation.

As others have stated pictures do not do Casa Blanca justice. An absolutely spectacular vista can be seen on three sides. Perched high on the hill the sunsets over the ocean take your breath away. We were a family of 18 and there was plenty of room for all. House was well equipped and served our needs. My only caution would be that there are 93 steps from driveway to top floor so those with mobility issues take note. But there is a small elevator so the host has taken that into consideration. We did have daily neighbourhood wide power outages but they were minor and not the owners fault. Sirlene responded to all inquiries promptly and helped arrange transport. Casa Blanca is behind three sets of gates and 30 min from Jaco. Use Uber ($20) instead of cabs ($40) much cheaper. Playa Blanca is only a steep 15 min walk away. Gorgeous beach but you cannot park a car there. All in all one of the best family stays we’ve had. Thanks Sirlene. PS the upper pool was a big hit!

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