Carlos

Reviews

119 total reviews

92% Excellent

119 reviews

4.90

2023–2026

119 reviews

4BR Villa in San Juan del Sur

Brandon

Excellent, 4 weeks ago

Excellent place, my family was delighted!

Excellent place, very nice. Everything was very good. It's just that I felt a little stressed because the conditions of the stay are very strict and delicate, since we tried to leave everything as it was. The gentleman who takes care of the place told us that if we ruined anything, we would have to pay for it, since it's something that guests know they are responsible for. I understand that the gentleman is just following orders.

Host Response

Hi Edgar, I'm very sorry to learn that the person I have in charge of welcoming you to our Rancho received and treated you in such a way, since we don't have anything stipulated in the regulations that you describe to me. It's a shame that you didn't enjoy my Rancho as you should have. I offer my apologies for my caretaker's behavior. I had already received a complaint from other guests regarding his behavior, and I didn't think it would go as far as you describe to me. Don Jesus is a person who is difficult to reason with when you explain his responsibilities, but he unconsciously assumes that he is doing everything right the way he talks to the guests. He believes it is the right way, but this is not in the protocols. I promise that I will speak seriously with him about what happened, and I am sure it will not happen again, since you have proven to be excellent guests. My sincere apologies again, and we hope you will come back.

The house it self was as the pictures describe, however the fridge smelled of fish so badly you can smell it from the dining table when opened. Also the floor was very dirty, had to wear shoes inside. This made me question the cleanliness of everything else as well. The showers are nice and big but flood if you use to much water at once. There is also a fisherman encampment right outside the back gate. Not only do they sleep in hammocks here detracting from any sense of privacy but they also litter on the beach, making it feel incredibly unsanitary to swim in the ocean anywhere near the area. There are also more fishermen areas all along the coast here. The front gate is also locked from the inside at night and in the morning, there is also no way to open it from the outside, very inconvenient. No ac in the living room, very hot. Will not book again unfortunately.

A very nice place, we had a great time, the house was very large, the rooms had everything you need, they all have A/C and they work very well, everything was very clean. Don Jose, who was the one who received us, helped us a lot and was very attentive to everything, the pool was very nice and clean, the access to the beach was super good, the only aspects to improve would be that it is very hot and in the living room there is no air conditioning and the girls complained that there are no mirrors in the rooms or towels for the pool or beach, otherwise everything was super good, I would return with pleasure

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