Ingrid
Reviews
Superhost164 total reviews
88% Excellent
164 reviews
4.78
2018–2026
Cleanliness 5.0
Accuracy 4.8
Communication 4.8
Location 5.0
Check-in 4.9
Value 4.8
164 reviews
Tamila
Excellent, 1 month ago
We enjoyed our stay in this well-appointed villa. We were very active during the day and it was a perfect place to unwind at night right on the sea, under the stars
Jon
Excellent, 2 months ago
Our group of nine had such an amazing stay here. From the moment we arrived, it felt less like a rental and more like a home. The views are incredible, the bedrooms stayed nice and cool with great AC, and we loved feeling surrounded by nature while still being an easy walk from restaurants, shops, and activities. One of the highlights was Rosa and Humberto. They were so kind, welcoming, and helpful throughout our stay, and they truly made the experience feel special. Ingrid was also a wonderful host and always quick to respond whenever we had a question. We made memories we’ll be talking about for a long time. I’d happily stay here again and would recommend it to anyone visiting Akumal.
Host Response
Thank you and we will be very happy to have you back.
Meaghan
Excellent, 3 months ago
Top notch and by far the BEST vacation we have ever taken. Highly recommend and Ingirid was so attentive and always available. Thank you so much for making it special!
Ian
Excellent, 4 months ago
This house was awesome for our group of 7 from kids as young as five to adults as old ad 78. The amount of space is unmatched and I’m sure there are rooms I didn’t even see . Pool and location were also great .
Chris
Excellent, 4 months ago
The house was beautiful with a beautiful view. The space fit our party of 7 well. The AC in each room was nice retreat from the heat. We enjoyed the paddle boards and Kayaks, along with the pool and the lounge chairs. There was plenty of shade to get out of the sun when needed.
Iouri Philippe
Excellent, 4 months ago
The villa and casita were absolutely wonderful! This was a perfect stay from beginning to end. The sea view, the large luxurious bedrooms with powerful AC, the staff on site, the pool, the lounging area, it was all fantastic! Easy checkin and checkout, the host was very responsive and answered all our questions quickly! I would absolutely stay there again anytime!
Host Response
Thank you so much for your kind words. I’m truly glad you enjoyed the house and had a wonderful stay from beginning to end. It would be a pleasure to welcome you back anytime.
Hannah
Excellent, 5 months ago
Had an amazing stay! The pictures did not do the house justice.
Host Response
Thank you so much for your lovely review. I’m truly glad you enjoyed your stay at Villa Balam Ek and that everything met your expectations. It would be a pleasure to welcome you back anytime.
John
Excellent, 5 months ago
This was our second stay at Casa Luna and it was just as magical this time around! The property is so comfortable and spacious; it feels like staying in a private compound on the Caribbean especially with the standalone carriage house which is an amazing feature on its own. The grounds and house are immaculately maintained and there are so many wonderful gathering places for your entire party. The property abuts a lovely park, providing unobstructed panoramic views of nature and ocean. Sunrises, as you might expect, are worth waking up for! You couldn’t be better situated to enjoy the excellent al fresco dining options - a short walk to the restaurants in the village in one direction and up the beach road towards the lagoon in the other. Finally, I can’t say enough about our host Ingrid and her amazing team who take such wonderful care of this gem of a property. All three individuals were absolutely lovely to deal with, and all the more reason to book Casa Luna if it’s available.
Host Response
Thank you so much for your beautiful words and for choosing Casa Luna once again. It truly means a lot to have you return and enjoy the property just as much the second time. I’m delighted to hear you appreciated the space, the surroundings, and those special sunrise moments, they are indeed something to treasure. It was a pleasure hosting you, and we would be absolutely happy to welcome you back anytime. Warm regards,
Steve
Excellent, 6 months ago
My group of 8 had a fabulous time! The house was well maintained and the host and staff were wonderful.
Host Response
Thank you so much for your kind review. I’m very happy to hear you and your group had a fabulous time at Casa Luna. It was a pleasure hosting you, and we would be delighted to welcome you back anytime.
Josh
Excellent, 7 months ago
This was a spectacular stay. We just loved the location, the staff, and the house. Being right on the water, with a full kitchen, plenty of balconies, and a huge back patio were amazing. Akamal is a nice spot that is definitely touristy, but feels small in comparison to Tulum and Playa del Carmen. We made friends with the local iguanas, and enjoyed snorkeling right off the private dock. Watching sunrise and moonrise from our private balcony was a highlight. As was the private meal that Rosa made for us after a long day visiting Chichen Itza.
Tony
Excellent, 7 months ago
Three generations of our family gathered for the Christmas to New Years holidays, the youngest four of our group of ten were aged 5 to 7 and the house accommodated all of our needs, with plenty of space and a child-friendly swimming pool which was a big hit, even though the ocean (Half Moon Bay) was right in front of us, and offered good snorkeling. We expected crowds, and they were there in the business center of Akumal, but our neighborhood could not have been more peaceful. The house is located halfway, an easy walk, between the restaurants and shops of “town” and the wonderful Yal-Ku lagoon where we all swam several times. And the Buena Vida restaurant (very child-friendly) was just a few doors away. Ingrid, who lives in an apartment alongside the house, was a gracious host, always attentive to our needs and questions. We could not have chosen a better place.
Host Response
Thank you so much for your wonderful review. I’m very happy to hear that Villa Balam Ek was a great fit for your family gathering and that you enjoyed the pool, the location, and the peaceful neighborhood. It was truly a pleasure hosting you, and you are welcome back any time!
Rachel
Excellent, 8 months ago
We had a great stay at Casa Luna. There was plenty of space for our two families (4 adults and 6 kids). Lots of space to find a quiet place to relax. The pool was a great place for the kids to play and we loved the upper deck for relaxing and reading a good book.
Host Response
Thank you so much for your lovely review! I’m very happy to hear that Casa Luna worked well for your two families and that you enjoyed the pool and the upper deck. It was a pleasure hosting you, and I`ll be happy to welcome you back!
Edith
Excellent, 8 months ago
Beautiful home & incredible stay at this villa in Akumal. Thank you so much for friendly & responsive communication.
Host Response
Thank you for your words, I`m very happy to hear you had a wonderful stay in Akumal.
Aisha
Excellent, 1 year ago
Loved villa balam ek! The house was beautiful right on the water. Being able to hear the waves from every room is priceless. Ingrid communicated quickly with any issues and is always available! The location of the house is amazing. There are places to eat and things to do at walking distance. Will definitely be back again!
Host Response
Thank you so much for your kind words! I'm so happy to hear you enjoyed your stay at Villa Balam Ek and appreciated the ocean sounds, location, and nearby spots to explore. It was a true pleasure hosting you, and I'm always here if you need anything. I'd love to welcome you back anytime—hasta pronto!
Marc
Excellent, 1 year ago
Great place. My family was happy. Happy to return.
Host Response
And you are welcome to come back!