Jaime

Reviews

Superhost

103 total reviews

89% Excellent

103 reviews

4.85

2018–2026

Cleanliness 4.9

Accuracy 4.9

Communication 4.9

Location 4.9

Check-in 5.0

Value 4.9

103 reviews

5BR Home

Darío Arturo

Excellent, 2 weeks ago

The accommodation is spacious and quite good for large group trips. The only thing that could be improved is that to get in and out, the issue of keys and locks is complicated, because you have to maneuver with that. We couldn't use the pedestrian door and we had to go out through the garages. The cleanliness of the refrigerator could be improved, as there were food scraps. We don't know if they were from previous guests or from the housekeeper, but they have an extra refrigerator, so they could separate the use for staff and guests. The jacuzzi was not in service, which was not mentioned to us, but it is in the listing. These are areas for improvement, but the stay left us with a good feeling and it's worth the price.

Gave it 3 stars because the house was clean, beautiful, spacious and we had left over space. Took 2 away because the pool was green during our stay. The cleaning lady (Flor) told us it would be clean in 2 hours but was green all of our stay. We expressed concerns about our items in our rooms and were told that we should lock and take the key but upon our return we noticed undergarments were touched and an expensive charger and $50 pesos missing. Also, Flor kicked my mom out of the kitchen because she had to clean, but we expected it to be clean before we arrived. It wasn’t dirty but my mom wanted to use the kitchen. Also, my aunts were told to go back and clean themselves (of sand) before they walked into the outside of the house. Very good communication from the host up until our check in day, and then very hard to receive a message from them that answered my questions/ concerns.

Great place to stay in Acapulco, very good value for the price! The best service from Flor, who is in charge of in-house service and is always friendly. The house is a gem for family time, with plenty of greenery that makes the place cool, and a view of the bay from the first floor that not every place has! Close to restaurants, 2 OXXO stores, bars, shops, beaches, etc. Only if you plan to go with elderly people or people in wheelchairs should you consider that the streets are very steep when walking towards the coast, but from there, it's a 5-minute walk.

Our experience was excellent. From the first moment, the person who helped us with the care and order of the house was always very friendly, willing to help and extremely helpful, which made our stay even more comfortable and pleasant. The accommodation is very comfortable, clean and tidy, ideal for resting after a day at the beach. The area is very viable, since it allows easy access to different beaches and important points of Acapulco, which is a great advantage for those who want to tour the city. It is definitely a place I highly recommend, especially for large families, as it offers space, tranquility and everything you need to have a pleasant vacation. We would definitely stay here again! 🌴✨

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