Tracy

Reviews

359 total reviews

78% Excellent

359 reviews

4.70

2018–2026

Cleanliness 4.7

Accuracy 4.8

Communication 4.9

Location 4.8

Check-in 4.8

Value 4.7

359 reviews

2BR Home in La Fortuna

Amy

Excellent, 4 months ago

Firstly, Tracy was a phenomenal host. She was super responsive, had contacts for taxi drivers, and was always quick to help whenever we had questions! The space itself was gorgeous. There was plenty of beautiful wildlife in the area, the property was private, peaceful, and overall a great experience to have.

No better place to stay in La fortuna! Great house, quiet neighborhood, very close to everything you would want to do.

Host Response

Thank you so much for your amazing review! We’re thrilled to hear you enjoyed the house, the peaceful neighborhood, and the convenient location. La Fortuna really is a special place, and we’re glad our home helped make your stay even better. You’re always welcome back anytime!

2BR Home in La Fortuna

Samuel

Excellent, 6 months ago

Tracy’s home was great, exactly how it was described. We were sad that we didn’t spend more time at the actual house during our stay. It was cloudy during our stay, so we didn’t get to see the volcano, but it was still a beautiful view into nature. We were visited daily by a sweet neighborhood dog which was nice. Tracy was a super responsive host. Only negative I have to say about the house was that the door was dragging on the floor making a loud noise when closing or opening the door. Overall, a really great stay and would recommend to anyone else.

Host Response

Hola Samuel, Thank you so much for your kind review! We’re really glad to hear the home met your expectations and that you enjoyed the peaceful natural surroundings, even if the volcano didn’t make an appearance this time 🌿 It’s great to know you had a positive experience with communication and felt well taken care of during your stay. And yes, that sweet neighborhood dog definitely loves stopping by to say hello, he is my co-host lol 😊 We also truly appreciate you pointing out the issue with the door, we’ll make sure to get that taken care of right away.

Very disappointing stay!!!!!!!!!! The house is at the end of a long, rocky road and many Uber drivers refused to come down it, which was especially hard for our elderly family members. The front door was extremely heavy and difficult to open and close, which felt unsafe. Cleanliness was a MAJOR issue. A family member had a BAD skin reaction after using the bed linens and there was a strong sewage odor coming from the bathrooms that spread through the house. The smell was so bad that one family member became sick. Each guest received only 1 towel for a 4 day stay. The lighting in the home was also very dim. We contacted the host and Airbnb support. The host said housekeeping would come but no one ever showed up. Communication stopped and Airbnb later reviewed our evidence and sided with us. We did our best to make the most of our trip but the condition of the property had a significant negative impact on our experience. I hope these issues are addressed for the sake of future guests!!

Host Response

Thank you for your feedback. When the concerns were raised, we immediately offered to go onsite to inspect and resolve them. This offer was declined, so the reported issues were never verified. The property also has an additional fully functional entrance available for guest use. The guest indicated they would be leaving the property and requested a refund; however, the stay was ultimately completed for all reserved nights. Despite this, a refund was issued as a goodwill gesture. We also want to clarify that we never provide only one towel for an entire stay and remain available to assist guests at any time. We are committed to maintaining our standards and responding promptly whenever guests allow us the opportunity to help.

The place is beautiful! Very secluded and we saw so many birds, like tucans, macaw and even a sloth on the neighbors tree. The singing of birds around the house is just amazing.

Host Response

Thank you so much for your beautiful review! We’re thrilled to hear that you enjoyed the seclusion and the incredible wildlife around Glass House Arenal. Seeing toucans, macaws, and even a sloth nearby is always such a special experience, nature truly puts on a show here! And we couldn’t agree more, waking up to the birds singing is one of the most magical parts of staying surrounded by the rainforest. We’d love to welcome you back anytime for more peaceful mornings and unforgettable wildlife moments!

We had an incredible experience at Glass House, and Tracy truly made all the difference. From the very beginning, she was attentive, kind, and effortless to work with. She coordinated private transportation, activities, and a beautiful birthday setup with a private chef, and everything came together flawlessly. The home itself is cozy yet stunning, surrounded by nature with beautiful views, and perfectly located near town. Getting around was easy, and Ubers were very affordable, making the entire stay seamless. Thanks to Tracy, my birthday felt special, stress-free, and truly unforgettable. You can tell she genuinely cares about her guests. You won’t regret staying here. ✨

Host Response

Hola Catherine, I’m so happy you had an incredible time at Glass House and that your birthday felt special, stress-free, and unforgettable. Planning everything with you was such a joy, and I loved helping coordinate the transportation, activities, and the private chef so you could truly relax and enjoy every moment. And honestly, I had so much fun planning this birthday trip with you, my favorite part was designing your cake. When you told me “surprise me,” I was so excited, and I’m thrilled you loved it. I appreciate you sharing the pictures :) Thank you again for choosing Glass House for such a special celebration. You’ll always be welcome back!

Tracy was a great host! She was very responsive and gave some great recommendations in the area. Her communication was awesome. The backyard view was incredible! Waking up to a tropic landscape and seeing the volcano every morning was so cool. Lots of beautiful birds! My only issue is that the main door entrance was problematic due to a repair in progress (which is why I gave it a 4 star rating). Tracy told me that the parts were taking longer than expected but other than that, everything was great!

Host Response

Hola Kevin, Thank you so much for the kind words and for staying with us! I’m really happy you enjoyed the backyard views, the tropical landscape, and waking up to the volcano (and all the birds, too). I also truly appreciate your patience with the main entrance door. In Costa Rica, finding specific replacement parts can be challenging, if they aren’t available locally (or even in the capital), we sometimes have to wait for them to arrive into the country. That door piece was honestly a real pain to source, but it finally came in and has been fully replaced. The door is now working perfectly. Thank you again for your feedback and for being a great guest, we’d love to host you again anytime!!

The glass house was amazing and the view spectacular. There were a few issues and we notified Tracy about them. The front door which is of course, made of glass is very hard to open because it needs an adjustment The downstairs bathroom had some mold. Those are the only reasons why I could not give her a complete Five Star, but if you want a place with an amazing view of the volcano this place is perfect. While we were there, we saw many birds including toucans. We also did wish that there was some local information for recommended, restaurants, etc., but AI can take care of that now.

2BR Home in La Fortuna

Kevin

Excellent, 8 months ago

We really enjoyed our stay at the glass house. The house was very clean, in a great location, and had beautiful views of nature. We highly recommend staying here!

Host Response

Thanks for being such a great guest! Appreciate your recommendation :) Looking forward to host you again!!!

This home is as beautiful as it looks in the pictures. the views are great and there are also great restaurants and markets on the hill. everything else is a quick ride down the hill. Saw a tucan as well as the volcano. the neighbors have a few animals and they were nice. Definitely book this home, you won't regret it!

Host Response

Thank you so much for your kind words! I’m so happy you enjoyed the views and got to experience the local spots on the hill, and how cool that you spotted a toucan and the volcano! It’s wonderful to hear the neighbors (and their animals) made you feel welcome, too. Your recommendation means a lot. I’d love to host you again anytime! Come back soon for more great memories!

2BR Home in La Fortuna

Kevin

Excellent, 10 months ago

Perfect stay, the accommodation was beautiful and consistent with my description. Tracy was available and accommodating.

The glass house is perfectly named and the view of the volcano is impressive! We stayed here for 2 nights and enjoyed the view and well stocked kitchen. We passed the driveway the first pass but found it on the second try. There is a sign out front for the volcano home or something like that but there are a couple of homes down the drive. It actually made it easier to find every other time we came back. Close to the town but felt private and safe. We went to La Fortuna waterfall (500 steps each way) and the hot springs. 100% would come back to this property!

We loved our stay here. The views of Arenal are spectacular and it's an easy drive to many of the local sites. We found the kitchen to be well appointed and the bedrooms comfortable. Tracy was wonderful to interact with.

Host Response

Thank you so much for your kind words! I'm so glad you enjoyed the views of Arenal and found everything comfortable and convenient for your stay. It was truly a pleasure hosting you, and I’m happy to hear you had a great experience. You're welcome back anytime! Mutlu Seyahat :)

We had a family trip with our two children and my parents, who are elderly. The house is decorated with exquisite taste, full of charming details that give it a cozy and elegant atmosphere. The room for my parents had direct access from the parking lot, which is a big plus if you need easier access. The glass walls provide a lot of natural light and enhance the beauty of the house. The rooms and bathrooms are very spacious. The house is well equipped. It is located in a very quiet area and at the same time, close to supermarkets, restaurants and many attractions. Although during our visit the weather was cloudy and we could not see either the volcano or the full moon, we really enjoyed the hot springs in the area. The children were fascinated by the frogs, snakes, butterflies, and other animals they saw at Natura Eco Park. I definitely recommend this house. It's ideal to rest and enjoy as a family.

The Glass House was amazing! The common areas are not air conditioned as the listing indicates so I'm surprised others have complained, but it was beautiful. Our favorite part was sitting on the upstairs balcony in the mornings and evenings enjoying the serenity. Beds were comfortable, bedding was delightful, and we loved every minute...even the neighbor's sweet sugar-faced (older) dog who occasionally trotted over for a gentle hello and a head-pat when we were outside. We were so incredibly pleased with our La Fortuna experience.

2BR Home in La Fortuna

Michelle

Excellent, 1 year ago

Very unique and clean abode. Unfortunately our weather was rainy and were unable to have unobstructed views. We LOVED the calico neighborhood cat who felt right at home IN this home ❤️ Glad it was a fall trip vs summer as the warmth in the living areas were noticeable which was the only downside, thankful for the powerful fans and A/C which helped! Great host!

We had the pleasure staying in the glass house. We had some lovely days, and we truly enjoyed the scenic view to the volcano. We didn’t had a 4x4 but it was easy to get to the house from the city center with a normal car. We would definitely recommend this house and Tracy was very friendly and we had great communication. Also do the river rafting tour, it was epic!

Host Response

Hi Rikke, I am very happy you had some lovely day in Glass House and I also want to thank you for being a great guest and want you to know that we will receive you with open arms in the future anytime you would like to come back!

2BR Home in La Fortuna

Kevin

Not good, 2 years ago

The house is a poorly run property, and has many issues that have been brought up in prior reviews, but have not been addressed. The sliding glass door on the ground level does not have a lock and is held closed by an adjustable pole. The upper toilet that backed up twice, which we had to plunge (unsuccessfully), both toilet seats were broken and slide off the edge of the toilets. As others have written, as there is no AC in the main quarters of the house, and it is floor to ceiling glass walls, leaving it unbearably hot. We also experienced substantial flooding that came in through the ceilings and walls, which we had to mop up with towels over several hours, while we could not reach the host. It was apparent from substantial rust in the interior framing around the leakage as well as wall staining that this has been an ongoing issue.While the host was courteous, what we find most concerning is the fact that the issues we faced had virtually all been expressed by previous guests.

Host Response

Hello Kevin, I feel very disappointed about this review, specially when we provided full refund. We always use a pole for the sliding door for security reason, it is actually easier to break a lock but if the pole is there is no way to open, is it true that the lock was working but I wasn't aware of it, if you or any guest has an issue we are always open to send maintenance and provide immediately assistance, I actually asked you if you wouldn't mind me sending you someone but never said anything, so I decided to wait for your check out. The toilet seats weren't broken, they were loose and we already adjusted them correctly. Unfortunately, the dates you visited, the rain was very bad and there were tropical storms, who affected streets, bridges and some people lose their homes, there were a few flooding in the country, this is why you also were affected, however the amount of water who came in to the house wasn't that much fortunately. There is not A/C in the the living/kitchen space room as the listing indicates, but we have a few fans, sometime people leave the room doors open to refresh the house and it works fine. I am committed to addressing any issues to ensure a better experience for our guests and I if my guest have an emergency is always better to call, sometimes the app have a delayed on messages. Thank you for your understanding and patience. Best regards,

Our stay in La Fortuna was amazing. I reached out to Tracy, told her what we wanted to do, and she arranged the tours, transportation, as well as shuttles to the airport. Experience was amazing! However, bugs do get into the house, our particular trouble was with spiders, we had as many as 6 in the downstairs room. Also, there could be better amenities for cooking. Other than that our trip was outstanding! Tracy communicated excellently, and arranged some of the best tours. Thank you Tracy & La Fortuna! Pura Vida

So, this place was beautiful. However, there are only 2 mini splits. One in the bedroom downstairs and one in the room upstairs. This definitely did not fully cool the home except at night. Because the home is glass it can get quite hot inside. And there was a request not to change the setting so it was hot. There was a bad leak which the owner did tell us about after we checked in. The El salto water hole was beautiful as well but it wasnt really walking distance and i would say about a 5 minute drive. The tile is quite slippery in the living room and kitchen and since rain was daily while we were there that definitely was a little tricky. Now, i want to be sure i mention this home is absolutley beautiful. They are very responsive and the views are absokutely amazing. But i think another mini split definitely needs to be added. The price was great for us. I would say it would have been nice to maybe have a guide to the home in the house with recommendations for local options

Overall great place! The keys did not work for the main door and had to go in through the door connected to the first few bedroom- that lock is very finnicky to open and close. The glass is very pretty with amazing views, but the house also doesn’t have great insulation because of it and gets very hot. There’s only AC in the bedrooms, not centralized so I imagine in the summer months it can be quite brutal. Otherwise the location is great, very close to the town, and super pretty! Host is very responsive as well!

It's an amazing place. Key tip the driveway is marked by a lit palm tree, as we had trouble finding what driveway we needed to go into. The house was beautiful and the rooms were spacious. The floor was a little slippery, so if your prone to slipping I wouldn't recommend. Also, due to the glass this house will get hot. However, as it rained everyday of our stay the house was kept pretty cool. Overall, I would highly recommend staying at this location.

We really enjoyed staying at Tracy's property in La Fortuna! The views of Arenal Volcano from the balcony are beautiful and it was refreshing to see and hear various kinds of colorful birds casually from there. The location of the Airbnb is also perfect for anyone visiting La Fortuna. Most of the sightseeing/ activities are easily accessible from here, as well as several restaurants/ grocery stores/ gift ships which are all conveniently located nearby. The place was very clean and we really appreciated Tracy being so friendly and always responsive when we had a question. we would highly recommend this place for anyone visiting the La Fortuna!

Without air conditioning in the living room and kitchen , it is unlivable during the day and even in the evening at 21;00 hours the temperature exceeded 33 degrees Celsius…Glass House = An oven. In addition , minimalist dishes, ( no corkscrew , no strainer , no stove , dish linen, dishwasher, no food containers, a few utensils and plates) . No hot water upstairs in the shower . AC is malfunctioning in the bedroom on the ground floor . Except for the view of the volcano , not a good deal , really not.

The Glass House was beautiful. The view was amazing. The accommodation was very nice, clean. Upon arrival we had truly beautiful bouquet of flowers waiting for us. Tracy was very responsive to questions and easy to get in touch with. She also was very helpful with planning and recommendations for local restaurants, places to see, things to do. The location of the property worked great for us (since we had rental car). Being able to easily access nearby attractions while still enjoying a peaceful retreat was the perfect balance for a memorable vacation. We would definitely go back. We totally enjoyed our stay! Thank you very much.

Our stay in La Fortuna was thoroughly enjoyable. The location boasted stunning views of the volcano, and the check-in process was incredibly smooth. The accommodations provided all the necessary amenities and were conveniently located just 5 to 8 minutes from downtown. The host was exceptional, offering us extensive details about the town and the various activities available in the area. I highly recommend this place based on our experience.

Great potential with better maintenance and amenity instructions. We could have used more glassware and cooking utensils.

Host Response

Hi Dennis, I want to express my gratitude for choosing to stay at Glass House. I recently invested significantly in maintenance to ensure a more comfortable and enjoyable experience for guests. Rest assured, the issues you encountered have been addressed, and I appreciate your understanding. Your feedback is valuable, and I look forward to hosting you again with an improved stay. All the best and Pura Vida!!

2BR Home in La Fortuna

Michelle

Excellent, 2 years ago

The views were spectacular. The space was ideal for me, my husband and son. It was an easy drive into town for dinner and expeditions.

Host Response

Hello Michelle and family! I am super happy you enjoy the views, you are more than welcome to visit us anytime :)

Absolute stunner of a house. Very high quality. The view of the volcano from the house combined with the beautiful fauna and palatial architecture will leave you wanting more. We ran into a couple issues and the host was extremely responsive and went above and beyond to rectify the issue. The breakfast patio upstairs will make you never want to leave. The stone bathrooms will make you feel like a queen/king. The kitchen is lit up at night with beautiful LEDs that add to the magic of the house. It’s also very well stocked with your standard add ons like coffee and salt. It’s a love at first sight type of house. What an amazing place. Would highly recommend this house to anyone. And don’t forget to check out the rope swing just down the road! Also if that wasn’t enough, it’s literally 5 minutes from downtown.

Host Response

Hola Natalie, Thank you so much for your glowing review! We're thrilled to hear that our house left such a positive impression on you. It's wonderful to know that you enjoyed the stunning views, palatial architecture, and the delightful touch of nature around. We appreciate your understanding regarding the minor issues and are glad our responsiveness met your expectations. The breakfast patio, stone bathrooms, and illuminated kitchen are indeed some of the unique features we take pride in, and we're delighted they contributed to your memorable experience. Your recommendation means a lot to us, and we're overjoyed to have created a "love at first sight" impression for you. We're also glad you explored the nearby attractions, like the rope swing and the proximity to downtown. It was our pleasure hosting you, and we hope to welcome you back for another unforgettable stay! Pura Vida :)

The house was beautiful and in a great location only a few minutes from downtown La Fortuna. The view was amazing even though we did not see the volcano due to the clouds/fog. The living room got warm during the day and some bugs did sneak in through the glass panels which I think is to be expected. However the furniture was a little uncomfortable, the hot water ran out quickly, and the towels were a little scratchy. The location and view were awesome so even though it was not the most “luxurious” ever, it was still a great experience.

Host Response

Hola Abigail! Thank you for sharing your experience, and I'm thrilled you enjoyed the beauty of the rainforest surroundings and the breathtaking view, despite the challenges with weather and bugs—hugs from nature, so to speak! I've taken note of your comments regarding the furniture, hot water, and towels. Just to let you know, we've recently upgraded to new towels and invested in house maintenance. Your comfort is my priority, and I'm always available to address any concerns or make your stay more enjoyable, consider I am there for you during your stay, always feel free to reach to me to guide you or assist you with anything! I appreciate your understanding and would love the opportunity to host you again, offering an even improved experience.

When we arrived, we noticed that there was no running water in the house. We notified them immediately and were unanswered for more than an hour. After turning on the air conditioning, a strong mold smell appeared. The host told us that an aqueduct pipe broke down and it wasn't his fault. I understand that it had nothing to do with it, but with 3 children, we decided to find another place to stay. She didn't want to refund us and honestly don't let you be fooled by the photos, it's not that good.

2BR Home in La Fortuna

Daniel

Excellent, 2 years ago

Good spot in a nice location. Good view of the volcano as seen in the pictures. Great for a small group.

2BR Home in La Fortuna

John

Excellent, 2 years ago

Spectacular views and close to town. The glass house was a perfect place to unwind after a long day of adventure.

Beautiful luxurious house, the view is breathtaking, we had a splendid view of the volcano from all over the house, the house is incredibly clean, everything worked great, we loved our stay and for sure we will return to this dream house, all our friends and a hundred of our followers asked us for the coordinates of this indescribable place and we will continue to refer to this magical place. Thank you so much to Tracy for welcoming us to his paradise.

Great home base as we explored la fortuna, less than a ten minute drive from town. The view of the volcano was excellent and it was remote and quiet. The beds were comfortable. However, the couches were not and thus the living room was not a place we enjoyed sitting around chatting in. Also, the upstairs master bedroom had no windowshade so we woke up with the sun each day. However, Tracy was a responsive and helpful host and we overall had a great experience! Note: you are in the jungle so if bugs/lizards occasionally entering the home would disturb you, don’t stay here!

Disgusting. Prior reviews confirm many of these observations.   Upstairs bathroom: The toilet had to be plunged every time. Hot water was hit or miss in the shower. The toilet seat was falling off. One of the sinks has draining issues. Upstairs bedroom smells of mildew and bed linens look old and dingy and mattress is awful. All bath towels were stained, frayed and ripped. Downstairs toilet seat also falling off. TV’s could not connect to any streaming services. States that the house has AC. Only the 2 bedrooms have AC.  The rest of the house is like a sauna. Multiple areas with water damage and mildew build up.  Old food and dead bugs under sofas. Returned home to a housekeeper in the house. We were soaking wet and asked if there was a dryer in the house we could use. She offered to to put our clothes in the dryer which is behind a locked door. About an hour later we received a message from the host stating that we owed her $50 for laundry services.

A beautiful house with indescribable views of the volcano , especially at night and at sunrise. We were lucky with the weather and the Vulcan was not covered most of the time. We immediately felt comfortable and enjoyed our stay. Very comfortable and cozy on the two terraces, very nice ambience to feel comfortable and enjoy. A little tip: less than a two-minute drive , under the liquid bridge It's one of the most beautiful places in the area. A waterfall with rope jumping into the water or cliff diving of 5 meters , an absolute must see in the area Thank you Tracy!!!

Host Response

Hola Juri, I want to thank you for such a beautiful review! I feel happy you immediately feet the good atmosphere and feel comfortable in the house, I really loved when you checked in and texted me that you where amazed about the views, really appreciate when guest notice this things and let me know!! You made my day and I appreciate those details, encourage me to always do my best! Doors open for you anytime! :) God always protect your way and safe travels!!

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