Susana

Reviews

Superhost

71 total reviews

94% Excellent

71 reviews

4.94

2019–2025

Cleanliness 4.9

Accuracy 4.9

Communication 5.0

Location 4.9

Check-in 4.9

Value 4.9

71 reviews

3BR Home

Marcela

Good, 9 months ago

A beautiful house: spacious, comfortable and very well equipped. What we liked the most is how kid-friendly it is; it really feels like home. The location is excellent, perfect to enjoy and get around easily. And Susana… always attentive, quick to respond and with the best disposition to help with any detail.

This place was great. Our expectations were high based on reviews, it lived up and more. really enjoyd the backyard area, great setup, furniture, fans, animal spotting, pool thats way better than it looks (with a waterfall!). the kitchen appliances are by far the best set ive seen in a rental. its really stocked kitchen was awesome. backyard area is actually improved beyond what is shown in the pictures. until they update the photos, kind of undersells the pool area. of note is one bedroom/kids room and bathroom is in a separate structure near the pool, not connected to main house. our teen daughter liked this actually, but mentioning as it is not clear from photos. Susanna the host was great helpful and responsive, and she was also able to make some great recommendations to us when we had requests for specific onsite services (a chef and in hone massage in our case) to enhance the vacation and ability to relax at the property.

Actually the place has a very good location, many beaches, restaurants and super markets nearby. It has a neighbor who after 10 pm you can't even talk socially. She complains about everything. I don't like being recorded at all times and the cameras are with audio. I feel like you lose the extra privacy at night. There are many bugs like little worms, but it's just a contribution. The hosts are excellent, super friendly and understanding. The house has nice amenities. It's actually as it's appreciated in the photos

Host Response

Hola Luis Diego, lamento que su primera estancia en airbnb no haya sido como quisiera. Como dice el anuncio, la casa tiene cámaras que vigilan los perímetros por seguridad, es una lástima que no me haya preguntado si estaban grabando ya que no lo hacen. Respecto al vecino, es la primera vez que un huésped deja una reseña al respecto, nuestro anuncio indica q no se permiten fiestas y como le expliqué en su estancia, solicitamos un ambiente de silencio a partir de las 10pm porque es un residencial muy familiar, lamentablemente ustedes continuaron hasta las 2am y eso molestó al vecino. Y con los insectos, lo mencionamos también, en un lugar tropical y es totalmente normal que aparezcan algunos. La fumigacion es regular pero no los vamos a exterminar fuera de casa y además le ofrecimos servicio de limpieza diaria sin costo. De todas formas gracias por sus comentarios, siempre buscamos mejorar y que nuestros huéspedes la pasen bien!

Susana's house is perfect to relax and enjoy close to the beach. It was fully stocked with all the necessary and more for a comfortable stay. The kitchen has everything, the pool is well kept and the rooms are quite spacious and air conditioned. The location is a private and quiet place but very close to restaurants, supermarkets and the beach. Susana was waiting for our arrival and was always attentive to answering any questions.

Host Response

Gracias John, fue un placer hospedarlos. Han sido muy amables.

My friend and I stayed at Susana's house for 2 wonderful weeks in February. We spent a lot of our time sitting out on the back deck looking out at the beautiful, lush backyard and beyond. The cherengas were a daily sight at the back of the gardens. The gorgeous saltwater pool was enjoyed regularly too. You can get to some very nice restaurants by foot in about 2 - 15 minutes, and the walk to the beach in about 15 minutes. Susana was quick to respond, and kind and thoughtful to any questions or requests we had. This place is a real gem!

Our family stayed here for a month and it was just lovely. The house is perfectly set up to be able to relax and enjoy each other. The pool is very fun, and the beds are comfortable. It’s also very nice to have a big couch. We loved the private walk to the beach through the rainforest. The green McCaws that live in the trees around the house were beautiful and very fun to watch. We hope that we get to come back here some day, loved the memories made here!

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