Florencia

Reviews

28 total reviews

82% Excellent

28 reviews

4.75

2018–2025

Cleanliness 4.9

Accuracy 4.9

Communication 4.8

Location 4.9

Check-in 4.7

Value 4.9

28 reviews

4BR Condo in Puerto Aventuras

Angela

Good, 1 year ago

Great place to stay! The units are very nice, the complex is well maintained, the staff are very helpful, and the pool was fabulous! We loved the location for access to the beach, great food, and nearby activities. It was our second time at Puerto Aventuras and we would stay here again if we return.

Spacious place and good location, but we had SO many issues that were not resolved. Host was very slow to respond and referred us to the building’s “admin” who we then separately had to contact. They only fixed one of our MANY issues. WiFi and tv didn’t work. One apt had bedroom lights that wouldn’t turn off and it took a full day to fix (our friend in that room had to bunk with other people for the night), another room’s lights didn’t turn on, AC leaked, one bathroom ceiling leaked, lack of hot water for 80% of our stay… Would’ve been a great stay if these issues were addressed at least!

Host Response

Hi Samantha!! Thank you for your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations, and we appreciate you taking the time to share the details. We’d like to clarify a few things that may help future guests better understand the situation. The TV in the unit does work, but we currently do not provide the additional device required to make it a Smart TV — we’ll make this clearer in our listing to avoid confusion. As for the WiFi, it was functioning during your stay, though we understand there might have been connectivity challenges that we would’ve gladly looked into more deeply had we been made aware. Regarding the other maintenance issues you mentioned, we did attempt to address them as quickly as possible. However, since some situations required coordination with the building’s administration, which is managed independently from us, there were unfortunately delays that were outside of our direct control. We completely understand how inconvenient that must have been, and we’re working on improving this coordination to better serve our guests moving forward. Once again, we're very sorry for the inconvenience caused during your stay. We truly value your feedback, as it helps us identify areas for improvement and ensure better experiences for future guests.

I just want to say wow. This place was amazing. It was a perfect location we were 20/30 minutes from cenotes Xcaret and the main attractions in the rivera Maya. The condo it self was very comfy and felt like home. We had 6 kids and they loved it. It has its own pool that kids can enjoy. Very close Resturant’s and most importantly very safe environment. There is security before entering the town and it makes you sleep as if you have no worries. Thank you so much. We will definitely be back.

The apartments are very nice and spacious, everything clean, the beds are super comfortable and all the condo workers are very kind. Easy access to restaurants is a great advantage as they have many options and the Dolphinarium around makes the hike pleasant. However, the beach of the Omni hotel is not comfortable because it has too many stones and if you do not pay for the very expensive day pass, you cannot use the beds or chairs and even though we asked, there were no beach clubs, only private condominiums, this was not so comfortable. The beach that corresponds to the condominium is worse, because it is very small, there is no sand but stones, next to it there is a car bridge and there is no service or drinks or food, so it is not pleasant to stay, the only day we were not even the loungers were on is the 3 palapas with which they have. My expectation with the beaches was greater and I really got a disappointment. Who doesn't have beach access, this place is perfect, but who wants an ocean and beach front rest vacation every day, I wouldn't recommend it.

Host Response

Muchísimas gracias Alex, que gusto que pudieron disfrutar de sus vacaciones! Espero regresen pronto! Respecto a las playas, me sorprende mucho que hayan encontrado la playa del Omni con piedras, realmente es una de las playas más paradisíacas de la Riviera Maya, desconozco a que lugar hayan ido particularmente o porqué encontraron esa característica, es la primera vez que recibo un comentario de ese estilo, que pena que no pudieron disfrutar tanto de la playa, Puerto Aventuras se distingue por ser uno de los mejores lugares para disfrutar de la playa para familia de todas las edades. Agradezco mucho tus comentarios! Saludos!!

We were four families vacationing together in Mexico and we rented three condos at the Aventuras Club in Placa Aventuras for four nights. The condos are very spacious and comfortable and worked out really well for us. We ate in for several meals and the kitchens were well-equipped. The staff at the Aventuras Club were extremely helpful: Alfredo at the front office was very helpful when we were trying to make arrangements for a yacht/catamaran outing for our group of 14. The cleaning and maintenance staff were also professional. We had a couple of plumbing issues during our stay, and the maintenance staff attended to it quite quickly (there is no staff availability after 5pm and on Sundays). Florencia was very prompt in all her responses to our queries, those made before finalizing the condo reservations as well as during our stay. She checked in with me regularly during our stay to make sure that everything was comfortable. Placa Aventuras itself is also a beautiful location - a self-contained complex that has all the amenities (convenience store, drug store, wine store, nice cafes and bakeries etc.). There is a nice beach within walking distance as well and we watched some beautiful sunrises at the beach! It is also very conveniently located - Tulum and Playa del Carmen are a short drive away, as is the beautiful beach of Akumal. We had rented cars, so getting around was quite convenient for us (not sure about other transportation options for getting around). All in all, we would highly recommend staying at Placa Aventuras for a vacation on the Riviera Maya.

Host Response

WOW Suneeta!! Thank you so much for such a complete and lovely review!!! Nothing satisfice us more than knowing that you enjoyed our accommodation that much :D !! We will be happy to host you next time!! Don't hesitate to contact me !! See you! Warm Regards from Mexico!!

The place has tooooodo what you need to make your home. The location is in the best of Puerto Aventuras, you have the lagoon in front and the sea a 5 min walk away. The only bad thing, there was no hot water in several of the rooms, and the showers didn't have much pressure. The water in the pool was very, very cold and the jacuzzi didn't serve. We washed this place for the end of our wedding and they were all fascinated, we are definitely back.

Host Response

Muchas gracias Majo!!! Y felicidades nuevamente por tu boda ! No dudes en contactarme si regresan por esta zona ! Tengo más alojamientos ! Un gran saludo !! :)

Loading...