Viviana

Reviews

92 total reviews

85% Excellent

92 reviews

4.84

2021–2026

Cleanliness 5.0

Accuracy 4.9

Communication 5.0

Location 4.8

Check-in 4.8

Value 4.8

92 reviews

2BR Villa in Uvita

Tom

Excellent, 3 weeks ago

We loved our stay for 10 days. The house is very much in the jungle and the sounds at night are amazing. The swimming pool is fantastic and we enjoyed using it every day.

Host Response

Thank you very much for choosing our house and for the compliments. You are welcome anytime.

The Loras property is beautifully located and private in the middle of the jungle. The pool area in particular is comfortably designed and offers great views; you can relax here and enjoy the peaceful surroundings. But a few points bothered us. In the pool area, there are cameras installed that are pointed at the sunbathing lawn and the barbecue area. While we understand the need for security, we still found it uncomfortable that areas where people often spend time in their swimsuits were being filmed. Unfortunately, the shower was mostly cold, and the cleanliness in the bathroom, especially in the shower area, could have been better. Also, both air-conditioning units were quite noisy, so we turned them off at night. Overall, a great location and a beautiful pool area, but with compromises in terms of comfort and privacy.

The location was ok as long as you’ve got transportation. The layout was good for our family. However, it wasn’t cleaned well. There were whisker hairs from shaving all over the sink and long hairs stuck on the floor in the bathroom. There were multiple dead bugs through the house including one with ants on the kitchen counter. We’ve stayed in many places in Costa Rica and a key to managing the insects is to keep everything clean and food put away. Yes insects happen but we’ve always found places clean upon arrival. There was also what we thought was sand on the bedside table / bed frame. When I indicated that I noticed we were advised it was termites and it was booked to be dealt with. Overall the cleanliness / maintenance of the property could be improved. (Windows, Fans etc need cleaning as well). It was also advertised that there was a safe which there was not. When I inquired they realized it was a mistake in the listing.

Host Response

Thank you for sharing your experience. We appreciate your feedback and take all guest comments seriously. We sincerely apologize for the oversight regarding the safe—this was indeed a listing error that has now been corrected. We also appreciate you bringing the termite dust to our attention, which we addressed promptly after your message. Regarding cleanliness, we always strive to provide a spotless environment. Our location in a tropical setting means occasional insects can appear despite our best efforts, which is why we provide clear information about this in our listing description. We also received Multiple messages throughout your stay with Detailed Observations🔍🕵️, and we responded to each one in an effort to address your concerns. We're glad the layout worked well for your family and hope you enjoyed your time in Costa Rica despite these issues. Our goal is continuous improvement, and your feedback helps us achieve that.

Viviana's Property was stunning, lush and beautifully done. It was very comfortable for our stay. We had great communication throughout our stay. There is no cell service here and unfortunetly the wifi was not working either so we had to drive to town to work during the days but she did send someone out to try and fix the issue but was never resolved. Also the hot water worked intermittently for a minute at a time so beware of that. Althought it is a very secluded and you think you have total privacy be aware that there are multiple hidden cameras throughout the property watching every angle on the outside. Thank you :)

Host Response

Thank you for your review and for acknowledging the beauty of our property. We would like to clarify one important point for future guests: All cameras on the property are fully disclosed, not hidden. They are explicitly listed in our Airbnb listing description, detailed in our digital and printed house manual, and clearly marked with signage throughout the property. They are installed for everyone's safety and monitor only exterior areas. Regarding the WiFi, the issue was reported two days after the failure occurred, on a Saturday, and our technician was on-site Monday at noon to address it. We also want to note that our second internet service at the pool area remained fully functional throughout the weekend, providing an alternative workspace. We sincerely apologize for the hot water inconsistency. As with any remote property, occasional issues can arise, and we appreciate your patience as we work to resolve them. We value your feedback and wish you well. ¡Pura vida!

Beautiful place! We were very comfortable during the 12 days we were there. The house is very comfortable and well equipped and is only 10 minutes from the beach (by car). Beautiful pool area! We appreciate the flexibility of the check-out! Just a few recommendations for improvement: - replace garbage bags and toilet paper every 3-4 days and remove garbage (we had to ask constantly) and toilet paper should be considered for the entire stay, not just for 3 days - The A/C in the second bedroom is quite old and very noisy, it works anyway but it could be renovated

2BR Villa in Uvita

Manuel

Excellent, 10 months ago

Very well received and the host was friendly, we liked the excellent place, close to all the places you can visit to enjoy

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