Monica

Reviews

47 total reviews

89% Excellent

47 reviews

4.85

2019–2026

Cleanliness 5.0

Accuracy 5.0

Communication 4.7

Location 4.9

Check-in 4.9

Value 4.8

47 reviews

3BR Villa in Isla Mujeres

Amber

Excellent, 3 months ago

We stayed at Villa Esperanza in 2021 and stayed again recently. We loved the home and expected it would be the same, and found it even better this visit! I have stayed in a few homes in the Punta Sur area and this is my favorite. The art throughout the home makes it very special and unique. Monica was responsive, thoughtful and easy to work with for our booking. Thank you for such a wonderful stay - we look forward to a return!

I wish I could give this place a better review, unfortunately, the stay really did not live up to the cost. On our first night, there were tons of small ants all throughout the kitchen. I immediately messaged the host, who initially had a very unhelpful response (blaming the issue on us having food, despite the fact that we had only checked in 3 hours prior and had not eaten any food yet and then telling us to just sweep the ants out ourselves). We eventually got the host to have the cleaners come back to spray for ants, but they continued to a minor issue throughout our stay. The Airbnb was generally not that clean when we arrived (there was a big clump of hair in the master shower drain and a dead roach on the floor). There also wasn’t enough hot water for just me and my partner to have even short showers (much less the 6+ ppl this Airbnb supposedly sleeps). The “hot tub” (it’s a bathtub) similarly would not heat up. WiFi was also super spotty (but that’s maybe expected).

Host Response

Hello Olivia , I'm sorry you had a bad experience. Being in the tropics it is difficult to keep the bugs out, I'm sorry you took the comment about shaking the ants while we put the right product in the wrong way, according to the photo you sent, the amount it showed was a few ants. Regarding the hair in the drain, the cleaning staff immediately came to see what the problem had been and they discovered that there was no hair in the drain, the hair was in the internal pipe. Yes, it is a lack of detail in such a deep cleaning. We had a group that left that day and time was limited. However, the hair was not on the surface. Regarding the hot water in the tub, the maintenance staff confirmed that there was nothing unusual, it simply ran out when the tub was filled with hot water. The tub is heated with the pump on, apparently it was not activated. We take your rating seriously.

Staying at Villa Esperanza was an absolute amazing experience and we are so glad we booked this place. The location is one of the nicest spots on the island, essentially waterfront with gorgeous ocean views and a fantastic pool and patio area. We spent lots of time at the pool/patio because the space was so enjoyable. Monica and her staff were incredibly friendly and responsive and provided local recommendations. If I could give more stars I would. The pictures in the listing don’t do this place justice.

We loved our stay at Villa Esperanza! Monica went out of her way to help us arrange everything we needed ahead of time -- which I very much appreciated, as I was traveling solo with my 2 boys, arriving in the evening. She helped arrange our transportation to/from the airport and ferry, along with our golf cart rental (highly recommended to get to the north side of the island) and grocery delivery, so we had some basic foods and snacks waiting for us after a VERY long day of travel. The house was perfect and lovely. It has very large bedrooms and bathrooms and a gorgeous pool overlooking the ocean, which we enjoyed daily. I agree with the prior reviews that the photos don't do the home justice... it's spectacular. You can see the ocean from every single room. We also really appreciated the quiet of the island's south side and the chill pace.

Spent five nights at Villa Esperanza in February ‘24. The house was perfect for our needs (2 couples and 2 kids). Each bedroom has a bathroom plus an additional half bath. There isn’t an indoor living area, but the patio is large, covered, has two couches and two hammocks, and a wonderful view. There is also an area with loungers and a covered outdoor table. The pool is very nice, half is shallow and half is about 5’ deep. We spent all our time outside and loved every second. Monica was very helpful and we felt comfortable and at ease the whole time. Highly recommend, I hope we get to stay there again!

Pictures do not do this place justice! Our family absolutely loved it there! It’s the perfect location! The pool was amazing and the views from the entire house are to die for! We love staying on the south side because it’s not as busy with the one day tourists coming from Cancun …the drive to and from town is breath taking! The only thing we wish the house had was a couch in the kitchen area instead of a table. There wasn’t anywhere for us to comfortably lounge and hang out with our kids when we wanted to be in the air conditioning. All the employees of the house took care of us and made us feel comfortable and welcome. Don’t hesitate! Book this house! You won’t regret it!

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