Ashley

Reviews

17 total reviews

88% Excellent

17 reviews

4.82

2023–2026

Cleanliness 4.8

Accuracy 4.9

Communication 4.8

Location 5.0

Check-in 4.8

Value 4.9

17 reviews

8BR Villa in Pedregal

Regina

Excellent, 1 month ago

Ashley was helpful with all inquiries. We were a group of 14 and everyone found a nice spot to sleep. Views are incredible, and the pool is very spacious. Highly recommend.

Opening the front door to the beautiful view set the tone for the trip. The layout was great for big groups. We never felt like we were living on top of each other and had plenty of room to spread out. There was also someone who came by every morning to clean which was nice. The outdoor area was lovely. We were at the end of whale watching season and got lucky with numerous sightings just from sitting on the back patio/in the pool. The kitchen and family room was an open concept that worked well for big groups and had enough seating to accommodate meals for everyone together (we had 15 adults in our group). The lock system took a little to get used to but Ashley was responsive and helped get us another onsite contact person in case we had any issues. The area is very safe. No cars are let in without coordinating with the front gate which was easy to do. Would highly recommend this house to anyone!

This villa in Pedregal is absolutely gorgeous. You are on the mountain side of Pedregal so you overlook the beach, rather than the marina, and that makes it feel much more remote. The living space / pool was great. Everything worked well, and we a housekeeper came everyday to help tidy up. Ashley was very responsive to any requests or questions.

Host Response

It was truly a pleasure hosting you. We’re so happy to hear you enjoyed your stay. You were wonderful guests, and we would love to welcome you back anytime!

This is a beautiful and very spacious house with lots of bedrooms. We found it to be comfortable, and the A/C worked perfectly. We especially enjoyed the amazing pool view and the indoor-outdoor layout, which made the stay feel open and relaxing. However, communication with the host was slow on several important matters. It took some time to get the storm protection opened up, which unfortunately delayed us from fully enjoying the view and outdoor space early on. During our stay, we experienced a major rainstorm (it seemed like a near-hurricane level event), and we noticed water leaking in certain parts of the house. While the host responded as soon as they could, it appears the house may not be built to fully handle a storm of that magnitude. Overall, it's a nice property with fantastic amenities, but there is definitely room for improvement in host responsiveness and perhaps some maintenance to ensure the home is watertight for all weather conditions.

Host Response

Thank you so much for your reservation. Before your check-in, there was a small discrepancy regarding the number of additional guests. During your stay, a local thunderstorm warning was issued, and for your safety, we took the necessary precautionary measures — thank you for your understanding. I also apologize for the delay in responding to your messages in the evening. As for the water leakage and air-conditioning issues caused by the heavy rain during your stay, we addressed them promptly and did our best to resolve the situation. Thank you as well for saying that our villa looks even better in person than in the photos — I really appreciate that. I’ll also apply to update our pictures. Thank you for the suggestion. Lastly, thank you again for choosing to stay with us. I’m truly glad that you had a wonderful time here.

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