Denise

Reviews

27 total reviews

100% Excellent

27 reviews

5.00

2022–2026

Cleanliness 5.0

Accuracy 5.0

Communication 5.0

Location 4.8

Check-in 4.8

Value 4.9

27 reviews

4BR Villa

Jake

Excellent, 3 weeks ago

Epic and beautiful home. Commanding view. The host Denise and the groundskeeper Carmen were both great and very helpful and responsive. We took advantage of hiring two of the private chefs that they recommended which were wonderful. We spent the days exploring the Hot Springs near La Fortuna and enjoying all the amenities of the springs resort. This home was perfect for three families. I would highly recommend.

Our family had a wonderfully relaxing vacation at this stunning property. We watched jewel colored birds, peacocks, and hawks from the hot tub every morning. The house truly has everything you could ever want- blender for making margaritas, even an espresso machine! We would definitely come back again.

Host Response

Hi Rachel, thank you so much for choosing our home for your family’s stay! We truly appreciate it and would be delighted to host you again anytime you return.

The home was beautiful and just as described. Denise provided detailed information after booking with recommendations, service providers, and instructions. Carmen, the on site host was very helpful and responsive. A few things to note that we experienced, that were different than other properties we have stayed at: We had to chose our beds prior to arrival so they are prepared. You are only given the exact amount of towels per member in your party; the towels are switched daily. The hot tub requires 45 minute notice to Carmen to turn it on, as well as letting her know when you are finished so it can be turned off. While we were told there are power surges in the village, we were without power for over 12 hours and without running water for that amount of time as well (there was a broken pipe in the village). We had a bat in the master bedroom one night. You MUST have a 4 wheel drive vehicle or you won't make it up the hill to the property. It was a unique experience!

Denise and Carmen were extremely friendly and accommodating regarding answers to questions and suggestions starting before we even arrived for check in. The property itself was immaculate and much more spacious and beautiful than the listing photos portrayed. Looking out at the views of the Arenal volcano were just magnificent! The location was just perfect. It was far enough away from some of the busier towns like La Fortuna to feel peaceful and private yet close enough to these towns to allow ease of access for the many local activities we tried out (white water rafting, canyoning, ziplining, etc). We booked Chef Key Anchia to make dinner and it was fantastic! All in all, our only wish would have been to have booked this beautiful home for a longer stay!

Host Response

Thank you Mike. It was a pleasure hosting you and your guest. We hope you return to our village someday

My family and I had the most amazing stay in El Castillo. My kids won't stop asking to go back to "the castle house". The house had everything we needed and we felt like we had our own private resort. Denise was very responsive and helpful. Carmin was our local contact and was so kind and accommodating. We would 10/10 recommend this beautiful home.

Host Response

Thank you so much Sarah. It was a pleasure hosting you and we hope that you and your guest choose us again if you ever return to our village

We stayed here with a group of 6 adults and 2 children and really enjoyed it. The photos do not do justice to the house, and in particular, the view (which is breathtaking). Carmen was very responsive to every request we had and flexible in our arrival time, as our inbound flight was delayed by several hours. The power did go out a handful of times, but Carmen was able to get it back on each time within 5 mins and thus it was no issue at all. The house is 30 minutes from La Fortuna where there are lots of restaurants (there are a few closer as well), and plenty of other activities to do nearby as well. We also used chefs Kenneth and Kylie, who were phenomenal

Host Response

We highly recommend Cameron and his guests. It was great hosting them and hope they return if they ever choose to come back to my village.

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