Sarah
Reviews
12 total reviews
12 reviews
4.33
2023–2026
Hosting since 2018
Cleanliness 5.0
Accuracy 4.9
Communication 5.0
Location 4.9
Check-in 4.7
Value 5.0
12 reviews
As a family of 5, we enjoyed 5 wonderful days at Casa de los Monos and really got to experience the Costa Rican beach lifestyle! We read the reviews of the property in advance & carefully checked Sarah's information. We were delighted with the superbly equipped kitchen, and the air conditioning allowed us to enjoy cool breaks inside the house. The kids enjoyed playing with different toys again. We were allowed to use the washing machine (Costa Rican style) and appreciated the convenient clothes drying rack. Fortunately, we were the only ones who used the courtyard, and we enjoyed our meals there. The whole family slept well and restfully. At Casa de los Monos, we really appreciated the proximity to the beach, the many restaurants, and everything you need in Samara within walking distance! Sarah, who is from Switzerland, was very attentive, helpful, and organized a great excursion for us.
This was our first really bad Airbnb experience - we tried to make the best of it but did not find this Airbnb to match the pictures - there is personal belongings and storage everywhere - the bedroom window in the casa is not even real - it just goes to a storage area. The lack of AC in bedrooms, difficulty with nowhere to sit, clutter, and loud and unsafe feeling street made for a difficult visit. We rented the casa de los monos and my parents rented the casita - they did not feel the lock was sufficient and left immediately. We ended up moving elsewhere also after trying to make it work. There was just nowhere to be and it is really hot midday. We were all wishing for more comfort, and less noise. Being close to the beach was nice, but you don't want to spend all day on Samara beach, especially at low tide.
Host Response
We are sorry that the stay did not meet your expectations. The size, layout and facilities of our accommodation – including the information that there is no separate living room and no air conditioning in the bedrooms – are clearly stated in the description and shown in the photos. During the week-long stay, we did not receive any specific reports of defects. Of course, we would have immediately investigated any complaints about cleanliness, noise or other issues and, if possible, taken immediate action to remedy the situation. We have been welcoming guests for over seven years with consistently very positive reviews, whereby transparency, cleanliness and realistic presentation are our top priorities. After their departure, extra cleaning was required, especially in the kitchen and with the bed linen. I recommend that future hosts carefully coordinate occupancy and expectations in advance. We regret that the accommodation was not ideally suited to this trip and wish you all the best for future stays.
Sarah was very kind and responsive, even though she was out of the country. The casita is just a block from the beach, which was very convenient, and also right in town, so it's easy to walk everywhere. The kitchen was nice. We did struggle to find a way to relax at the unit. There is no living room, no seats or couches or hammocks. The only place to relax is on the beds. Even the kitchen table is extremely small, and the chairs are such that you can't actually scoot yourself in. It is also the only workspace/surface in the unit. It would have been nice to have somewhere to chill in the AC during the heat of the day (which gets quite toasty!). (And note that the AC is only in the kitchen, and barely makes its way in to the bedrooms.)
Great location, spacious place, amazing kitchen!
Host Response
Hi Jessica, thanks for your feedback! We loved having you!
Just a quick walk to a beautiful beach, restaurants, farmers market and shopping. If you are planning on sticking to Samara you don’t need a car from this location. The beach is perfect for little kids to get acclimated to the ocean
We really enjoyed our stay at Sarah's and Memo's house. The house is a 2-minute walk from the wonderful beach, restaurants and shopping are also very close without disturbing the peace. Now and then monkeys run across the roof or sleep in the surrounding trees. The kids were particularly happy about the many toys. The property is also very well equipped. Sarah and Memo were extremely friendly, gave us many tips and helped us with a car breakdown and various activities. We highly recommend the Casa de Monos and if we come back to Samara, we will definitely book with them. :-)
Host Response
Vielen Dank für euer liebes Feedback💚 Ihr wart super tolle Gäste und wir haben uns sehr gefreut euch kennenzulernen. Alles Liebe
It was a great place to stay. All the amenities you needed. A quick 5 minute walk to the beach. We had a wonderful time!!
Perfect location!! At the beach in one minute walk and everywhere else very quick and easy yet felt like a secluded, quiet little retreat. Host was lovely and accommodating.
The house is exactly as pictured with working fans and air conditioning which was super helpful during the hot days. The location is what really stands out, you are steps away from the beach and a surf school that can provide days of enjoyment. Sarah was so helpful during our stay. I would highly recommend staying here!
….
Host Response
Hi Laura, I'm very sorry you did not like it. To us it is the most important that our clients are happy and therefore we gave you full refund. You did not even stay at the house one night because it was not meeting your expectations even though it was the same as in the pictures. I'm surprised that you had made so much experiences in the two hours you stayed. I very much hope you found a great place and that you enjoyed your time in beautiful Samara. All the best
The house is very comfortable and well equipped Sarah was attentive to all needs Very close to the beach in a nice neighborhood Close to the center but still quiet. In the yard there is another cabin and the entrance is shared The house is air-conditioned and air-conditioned We enjoyed Mated
I had an awesome experience staying at Casa de los Monos with my husband and our 2 young children. Sarah was a great host and worked hard to accommodate us when our other plans fell through and we needed a place to stay at the last minute. She was easy to communicate with and went above and beyond to make sure we were comfortable. The house was in great condition and had everything we needed for a comfortable stay. We felt perfectly safe and enjoyed the close proximity to the beach and town. I would would happily stay here again.