Lily

Reviews

Superhost

204 total reviews

93% Excellent

204 reviews

4.92

2020–2026

Cleanliness 4.9

Accuracy 4.9

Communication 4.9

Location 5.0

Check-in 4.9

Value 4.8

204 reviews

4BR Villa in Belen

Eric

Excellent, 3 weeks ago

Beautiful, well-located, quiet villa

The property was very nice. The rooms were spacious, everything was clean, it was easy to find, and the location was excellent. However, there were a couple of areas that could be improved. On two occasions, the person taking care of the property entered through the back of the house without prior notice or permission. We believe privacy is very important when staying at a rental property, so it would be better to use the front door and knock before entering. Additionally, despite the property having many rooms and common areas, there was only one TV available. Adding a few more TVs in some of the main areas would help improve the overall guest experience. Overall, it was a good place to stay, but these details could make the experience even better.

Host Response

Voy a escribirte una respuesta en ingles aunque se que tu eres un huesped local como todas tus visitas y hablas español, pero parece que prefieres el ingles. Hi, I wanted to share some feedback about the stay. The TV was moved near the pool to watch the game, and later guests were jumping into the pool from the waterfall area, which is against house rules for safety reasons. There was also a lot of water tracked through the house from going in and out, and it got quite noisy. The caretaker tried to reach you at the main door to remind you of the rules, but since there was no answer, he had to come in through the garden door. We expect guests to answer calls/messages and follow house rules, as it’s important for everyone’s safety and comfort. Because of these issues, the experience was not ideal for us as hosts.

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