Rebecca

Reviews

52 total reviews

94% Excellent

52 reviews

4.92

2019–2026

Cleanliness 4.9

Accuracy 4.9

Communication 4.8

Location 4.9

Check-in 4.9

Value 4.8

52 reviews

4BR Home in Cabo San Lucas

Geoff

Excellent, 6 months ago

Rebecca was an extremely helpful and responsive host, who handled all kinds of questions and local recommendations for my group. The house is beautiful and matched the description, along with the additional services that were available.

We were very disappointed with our stay. The property was misrepresented—before booking, the host assured us we’d have full access to the Auberge Esperanza resort, including pools and the gym. Upon arrival, the resort informed us that outside guests are never permitted, and one of our family members was even asked to leave the adults-only pool. This was humiliating and completely avoidable had the host been honest. There was no welcome packet or instructions. The golf cart arranged through the host didn’t work for the first two days, broke again later, and communication was consistently poor. The host was often “too busy” to talk and only responded via texting. Even our scheduled massages never arrived. For a high-priced villa, the experience felt disorganized, misleading, and unprofessional. We would not stay again or recommend until management improves transparency and guest support.

Host Response

Thank you for your feedback. 3 staff member were awaiting arrival with welcome margarita and gave all the instructions needed. For accuracy: our villa includes full access to all seven Esperanza pools permitted for Residence guests. When a pool is at capacity, hotel guests receive priority and there were others avai My staff and the resort reported very difficult interactions with your group, which affected their ability to assist further. We also provided daily cleaning, and the home was left in an unusually dirty condition each day. I answered messages promptly while with clients, and my husband returned your call within minutes but was yelled at. For urgent needs, Airbnb support is always available 24/7. We still refunded over $1200 as a courtesy. You also used all the other amenities at the resort. Based on this experience, we won’t be accepting future bookings from your group. I should of seen the red flags with no history on your profile and not your full name. Lesson learned.

The apartment is stunning! The view is amazing. The apartment block is immaculate and is manned by a security guard which made us feel very safe. The swimming pools, tennis court and gym were a great addition. We enjoyed sitting on the balcony and watching all the activity on the sea. Rebecca facilitated early checkin for us and allowed us to leave our bags for a period of time on checkout. The only down side is that you can’t walk anywhere. To get to the beach we had to take an Uber. However, Uber’s were extremely quick and inexpensive.

We had a great time staying at Rebecca’s place! We went with our grown children along with our grandchildren and every one of them thought the same! It was an awesome home and access to the Esperanza facilities added to the great benefits that were included in the cost! Having Daniel (butler) and Sara (housekeeper) just added to the amazing experience we had there! Rebecca and her team are Amazing! Look forward to visiting again next year!

Host Response

Hello Vito! When are you all coming back. We miss you already

It is part of Espenreza resort, it is so walkable, peaceful and beautiful. Rebecca provide us a golfcar, it is so convenient for group transportation. If you have a bigger group and wants a peaceful and private setting, this is one. You have the full access of Espenreza resort with excellent restaurants, private beach and beautiful environment. Rebecca is an excellent host, she is so proactive and make sure we have a wonderful staying. Peggy

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